Manager - Loyalty & Payments

Astron Energy Ltd.; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in the energy sector is seeking a Manager - Loyalty & Payments in Cape Town. This role involves enhancing customer loyalty through strategic initiatives, managing relationships with partners, and leading a team to implement effective loyalty and payment solutions. The ideal candidate should possess extensive experience in loyalty strategy and payment systems, along with strong leadership and analytical skills.

Qualifications

• Minimum 10 years of experience in Loyalty, Payments, Retail Marketing, CRM, Digital.
• Experience in leading loyalty strategy development and execution.
• Knowledge of loyalty model and payment systems.

Responsibilities

• Manage bank partner loyalty program for volume retention and growth.
• Deploy loyalty and payment solutions across 850+ sites.
• Develop business cases for new initiatives.

Skills

Analytical skills

Project management

Problem-solving

Leadership

Education

Marketing or Business Degree

Post graduate qualification

Job description

Job title : Manager - Loyalty & Payments

Job Location : Western Cape, Cape Town Deadline : July 01, 2025 Quick Recommended Links

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Key Responsibilities (but not limited to) :

• Enhanced customer loyalty value proposition via owned program loyalty initiatives and new partnerships
• Develop business cases for new initiatives that demonstrate commercial viability and seek executive management approval
• Gain franchisees buy-in on any new initiatives and amend relevant annexures in the retail franchisee agreements
• Deploy fit for purpose loyalty and payment solutions across a network of 850+ sites
• Manage bank partner loyalty program while ensuring volume retention, volume growth, strong relationships and strong contract management.
• Improvement in overall Brand Health through leveraging various loyalty and payments related value propositions

Professional Qualification and Certifications :

• Marketing or Business Degree
• Post graduate qualification / s will be advantageous
• Minimum 10 years in Experience across Loyalty, Payments, Retail Marketing, CRM, Digital

Work Experience :

• Experience in leading loyalty strategy development and execution
• Experience in payment system selection, deployment and integration
• Strong analytical and project management skills
• Customer Value management
• Leading teams and cross functional project teams
• Negotiating, contacting, integrating and executing new partner solutions

Knowledge and skills requirements :

• Strategy development and execution on loyalty and payments for Retail business
• Managing complex and high value relationships end to end
• Strong and compliant contract negotiation and management
• Marketing and communications experience and a demonstrated history of creating and leading loyalty in retail.
• Strong problem-solving skills
• Strong leadership capabilities and ability to interact with executive and senior management team internally and externally with confidence and clarity
• Quantitative and qualitative research on customers, marketing, loyalty and payments and ability to translate key outcomes and findings that shape the business’s strategy
• Mastery understanding and knowledge of loyalty model, industry deal terms, competitor programs and creatively solve for complex situations to achieve objectives while mitigating risk.
• Executive, Senior and middle management integration across business and functions such as retail, legal, technical, PMO, etc., to ensure business objectives are met.
• In line with strategic intent and architecture, procure and deploy customer relationship management systems to enable customer retention approaches / tactics
• Mastery knowledge of payment systems and deep understanding and experience in deployment of such systems
• Ability to translate system capabilities to customers in to value propositions to the market
• Depth of knowledge and experience in system integration i.e. payments, loyalty, CRM, partners etc.
• Budget management and control
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