Manager - Loyalty & Payments

Astron Energy (Pty) Ltd.; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

A leading company in the oil and gas sector, Astron Energy (Pty) Ltd. is seeking a Manager - Loyalty & Payments to design and execute their loyalty strategy across various retail channels. The role involves leading a team and working with senior stakeholders to enhance customer loyalty initiatives while ensuring compliance with industry regulations and managing partnerships effectively.

Qualifications

• Mastery understanding of loyalty and payment models.
• Minimum 10 years in experience across loyalty, payments, and retail marketing.
• Strong leadership capabilities and ability to interact with senior management.

Responsibilities

• Develop loyalty and payments strategy.
• Lead a team towards successful execution.
• Manage bank partner loyalty programs and ensure volume growth.

Skills

Analytical Skills

Project Management

Negotiation

Commercial Acumen

Education

Marketing or Business Degree

Post Graduate Qualification

Job description

Join to apply for the Manager - Loyalty & Payments role at Astron Energy (Pty) Ltd.Join to apply for the Manager - Loyalty & Payments role at Astron Energy (Pty) Ltd.A member of the Retail Marketing Leadership team, this position would be responsible for resetting the loyalty and payments landscape for the retail business across the full network.

This entails developing the loyalty and payments strategy, as well as design and execution of the brand loyalty "go to market" strategy and measuring effectiveness.Required to lead a team towards successful execution, as well as influencing and leading senior cross functional team members / stakeholders to deploy strong consumer centric loyalty and payments solutions in a cohesive manner.

The position requires a mastery understanding of loyalty and payment models / solutions, customer relationship management tools, other eCommerce / digital platforms, customer value management trends and innovations.In addition, the role requires a deep understanding of the fuels industry regulations, thorough fuel eco-system commerciality, consumer evolving landscape, competitor landscape, knowledge and understanding of existing and future loyalty partnerships and offers, as well as the commercial and operational drivers of the fuels value chain (Crude to customer) to enable profitable and competitive programsKey Responsibilities (but not limited to) : Enhanced customer loyalty value proposition via owned program loyalty initiatives and new partnershipsDevelop business cases for new initiatives that demonstrate commercial viability and seek executive management approvalGain franchisees buy-in on any new initiatives and amend relevant annexures in the retail franchisee agreementsDeploy fit for purpose loyalty and payment solutions across a network of + sitesManage bank partner loyalty program while ensuring volume retention, volume growth, strong relationships and strong contract management.Improvement in overall Brand Health through leveraging various loyalty and payments related value propositionsProfessional Qualification and Certifications : Marketing or Business DegreePost graduate qualification / s will be advantageousMinimum 10 years in Experience across Loyalty, Payments, Retail Marketing, CRM, DigitalWork Experience : Experience in leading loyalty strategy development and executionExperience in payment system selection, deployment and integrationStrong analytical and project management skillsCustomer Value managementCustomer value proposition designLeading teams and cross functional project teamsNegotiating, contacting, integrating and executing new partner solutionsKnowledge and skills requirements : Strategy development and execution on loyalty and payments for Retail businessManaging complex and high value relationships end to endStrong and compliant contract negotiation and managementMarketing and communications experience and a demonstrated history of creating and leading loyalty in retail.Strong commercial acumen (RAS Model, Business Case development etc.

Strong problem-solving skillsStrong leadership capabilities and ability to interact with executive and senior management team internally and externally with confidence and clarityQuantitative and qualitative research on customers, marketing, loyalty and payments and ability to translate key outcomes and findings that shape the business's strategyMastery understanding and knowledge of loyalty model, industry deal terms, competitor programs and creatively solve for complex situations to achieve objectives while mitigating risk.Executive, Senior and middle management integration across business and functions such as retail, legal, technical, PMO, etc., to ensure business objectives are met.In line with strategic intent and architecture, procure and deploy customer relationship management systems to enable customer retention approaches / tacticsMastery knowledge of payment systems and deep understanding and experience in deployment of such systemsAbility to translate system capabilities to customers in to value propositions to the marketDepth of knowledge and experience in system integration i.e.

payments, loyalty, CRM, partners etc.Budget management and controlApplication deadline : 29 June Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesOil and GasReferrals increase your chances of interviewing at Astron Energy (Pty) Ltd. by 2xSign in to set job alerts for "Loyalty Manager" roles.Cape Town, Western Cape, South Africa 51 minutes agoCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 2 months agoCape Town, Western Cape, South Africa 5 days agoMaitland, Western Cape, South Africa 6 days agoNew Business Development Specialist - Payment Solutions | Cape Town S / burbsCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 6 days agoParow, Western Cape, South Africa 6 days agoCape Town, Western Cape, South Africa 4 hours agoStellenbosch, Western Cape, South Africa 1 day agoStellenbosch, Western Cape, South Africa 1 day agoBellville, Western Cape, South Africa 4 days agoCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 4 weeks agoCustomer Relationship Management ManagerCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 3 weeks agoEnterprise Business Analyst – R PH – 12-month contract – Align systems and processes across large-scale public sector transformation – Cape TownCity of Cape Town, Western Cape, South Africa 2 weeks agoStellenbosch, Western Cape, South Africa 1 day agoIntermediate Business Analyst (Cape Town based)Cape Town, Western Cape, South Africa 2 months agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 2 weeks agoStellenbosch, Western Cape, South Africa 1 day agoEngineering Manager - Financial ServicesCape Town, Western Cape, South Africa 7 months agoParow, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 5 months agoAnnotations Business Analyst, Community Feedback Annotation TeamCape Town, Western Cape, South Africa 3 days agoWe're unlocking community knowledge in a new way.

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