Manager Liquor Store at PnP

Pick n Pay; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in retail is seeking an experienced Liquor Store Manager. In this role, you will lead day-to-day operations, manage inventory, and ensure a high level of customer satisfaction. This position requires strong leadership skills and prior experience in a retail or liquor environment to create a welcoming shopping experience and optimize sales.

Qualifications

• A minimum of 2 years in a supervisory position.
• Previous experience in the Wine/Liquor department or managing a department.

Responsibilities

• Oversee inventory and manage staff to ensure efficient operations.
• Handle customer complaints and requests, driving exceptional service.
• Monitor departmental expenses and budgets for profitability.

Skills

Leading Teams

Customer Service

Sales and profitability

Hygiene and Housekeeping

Education

Matric Grade 12

Job description

Introduction

We're looking for a motivated and experienced Liquor Store Manager to lead day-to-day operations, drive sales, and deliver exceptional customer experiences. In this role, you'll oversee inventory, manage staff, and ensure full compliance with all standards and regulatory requirements. You'll play a key role in creating a welcoming, efficient, and responsible retail environment.

Duties & Responsibilities

Key Responsibilities:

• Merchandising Management
• Executes plano guide 100%
• Rotates stock as per policy/SOP on sales floor and backup area
• Follows standards set down for promotional space
• Follows promotions communications
• Ensures backup area standards maintained at all times - all stock represented on floor
• Ensures department follows H&S standards and processes as per SOP
• Understands customer needs and communicates these to demand planning

Systems Management

• Identifies, counts, and records out-of-stocks & over-stocks
• Actions all administrative functions

Customer Services Management

• Handles customer complaints and special customer requests
• Advises customers on products

People Management & Development

• Evaluates the performance of direct reports against agreed objectives and standards
• Identifies training needs

Finance & Administration

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Follows up and controls departmental expenses
• Monitors results and investigates deviations to budget
• Monitors waste, and ensures procedures are adhered to

Experience & Qualification

• Matric Grade 12
• Minimum of 2 years in a supervisory position
• Previous experience in the Wine/Liquor department or managing a department

Competencies

• Leading Teams
• Customer Service
• Product Preparations
• Merchandising
• Administration
• Hygiene and Housekeeping
• Sales and profitability