Manager I

Capitec; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Capitec seeks a dynamic leader for operational excellence, dedicated to improving client experience in financial services. With a focus on setting and driving operational culture, this role demands strong management experience and a relevant tertiary qualification. Join a diverse team and contribute to our commitment to exceptional client service.

Qualifications

• Minimum 4 years in operational teams, preferably in Financial Services/Retail.
• 2 years in management or leadership roles.
• Experience in client service/call centre/retail management.

Responsibilities

• Drive operational delivery culture and enhance client experience.
• Utilise operational data and insights for decision making.
• Implement enhancements to operational excellence across functions.

Skills

Leadership Skills

Analytical Skills

Problem solving skills

Communications Skills

Interpersonal & Relationship management Skills

Planning, organising and coordination skills

Decision making skills

Computer Literacy

Education

Tertiary qualification in Business Administration or Management

Degree in Business Administration or Management

Job description

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:
• Setting and driving an operational delivery culture.
• Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
• Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
• Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.
  

Experience

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience.
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)
  
  

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management
  
  

Qualifications (Ideal Or Preferred)

• A relevant degree in Business Administration or Management
  
  

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)
  
  

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.