Manager - Functional Analyst.MTN Software Solutions

MTN Group; Roodepoort; On-site; ZAR 650,000 - 800,000; Full time

Job summary

A leading telecommunications firm is seeking an experienced Business Analyst to enhance product delivery and drive digital transformation efforts. The ideal candidate will have 5-8 years of experience, a relevant bachelor's degree, and a technical background in APIs and Microservices. This role focuses on delivering efficient solutions, mentoring junior staff, and collaborating with cross-functional teams in an Agile environment. Strong presentation, negotiation skills, and a delivery-focused approach are essential.

Qualifications

• 5-8 years of experience in business analysis.
• Technical background with APIs and Microservices is advantageous.

Responsibilities

• Deliver efficient code that meets requirements and standards.
• Guide junior engineers through technical coaching.
• Lead the solution validation through testing and stakeholder engagement.
• Facilitate backlog grooming and sprint planning with product owners.
• Act as a bridge between business and technical teams.

Skills

Presentation and negotiation skills

Delivery Focused

Agile delivery experience

Digital transformation background

Technical solutions translation

Business analysis leadership

Data and analytics exposure

Education

Bachelor’s degree in Business Analysis, Information Systems, Computer Science, Engineering or related field

Postgraduate qualification

Job description

Deliver clean, well-structured, and efficient code that meets technical and business requirements while adhering to security, performance, and quality standards.

Contribute to the design and evolution of system architectures, ensuring scalability, reliability, and alignment with long-term platform strategy.

Actively participate in agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) and work closely with product owners, designers, and QA to ensure aligned and timely product delivery.

Guide and support junior engineers through code reviews, technical coaching, and knowledge transfer to uplift team capability and performance.

Lead in solving complex technical challenges and continuously explore and apply new tools, frameworks, or methods to improve efficiency and outcomes.

Ensure technical documentation is up to date and aligned with internal standards, contributing to governance, audit readiness, and maintainability.

Business needs are accurately captured, analyzed, and translated into actionable requirements that guide solution development across teams.

Deliver consistent value through effective coaching, mentoring, and performance management.

Ensure business analysis frameworks, methodologies, and best practices are implemented and continuously improved.

Contribute to informed business decisions, with data-backed insights that support strategic objectives and operational improvements.

Collaborate with business, product, and technology teams, ensuring requirements are feasible, aligned, and integrated into project plans.

Business analysis activities actively support the achievement of broader business goals, including digital transformation, efficiency, and customer-centric outcomes.

Elicit, analyze, document, and manage business and functional requirements across product and platform initiatives.

Ensure traceability and alignment of requirements from business need to delivery.

Collaborate with product managers, solution architects, and development teams to ensure business needs are translated into scalable digital solutions.

Support solution validation through testing support, feedback loops, and stakeholder engagement.

Facilitate backlog grooming, prioritization, and sprint planning alongside product owners.

Ensure clarity of user stories, acceptance criteria, and readiness for development.

Lead and mentor a team of functional analysts, fostering a high-performance, agile culture.

Identify skill gaps, provide coaching, and manage performance effectively.

Build and manage strong relationships with internal stakeholders, ensuring transparency, shared understanding, and alignment.

Act as a bridge between business and technical teams, translating needs and constraints effectively.

Continuously improve functional analysis practices, templates, and toolkits.

Champion lean and digital ways of working, streamlining business processes where possible.

Analyze data to identify trends, support decision-making, and measure the impact of functional analysis efforts.

Contribute to product performance reviews and retrospectives with meaningful insights.

Ensure documentation, version control, and audit trail of business requirements are maintained.

Adhere to internal governance frameworks, change control processes, and security standards.

Improve and drive high performance and delivery across product teams.

Education :

• Bachelor’s degree in Business Analysis, Information Systems, Computer Science, Engineering, or a related field.
• Postgraduate qualification is advantageous.

Experience :

• Experience - 5-8 years
• Technical background and understanding of APIs, Microservices advantageous

Skills :

• Presentation and negotiation skills - Providing feedback to stakeholders on optimal solutions
• Delivery Focused
• Proven experience working in Agile delivery environments, supporting cross-functional teams and driving backlog refinement and prioritization.
• Strong background in digital transformation, enterprise platforms, and customer-centric product development.
• Demonstrated ability to translate business needs into technical solutions through collaboration with product, design, and engineering teams.
• Experience leading business analysis practices and developing standards, frameworks, and toolkits.
• Exposure to working with data and analytics teams, contributing to insight-driven decision-making.