Manager: Fraud Operations

Capitec Bank; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Capitec Bank is seeking a dedicated individual for the role in Fraud Operations to help prevent financial losses and ensure compliance with operational guidelines. The ideal candidate will possess strong experience in fraud risk management, client engagement, and a relevant degree. Join us in a dynamic environment focused on service excellence and integrity in banking.

Qualifications

• 4-5 years' experience in Financial Crimes Operations.
• 3 years' team leadership experience.
• Experience in Fraud Risk Management.

Responsibilities

• Prevent and minimize financial losses due to fraud.
• Resolve client fraud cases effectively.
• Manage fraud operations functions.

Skills

Fraud Operations Knowledge

Client Experience

Financial Crime Management

Education

Bachelor's Degree in Forensics or Business Management

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• Prevent and minimise financial losses due to fraud to Capitec Bank and its clients through:
• Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman, and Capitec Bank’s risk requirements.
• Effectively resolve client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience.
• Manage functions pertaining to Fraud Operations in the Financial Crime Operations Department.
• These may include areas such as: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud, and Internal Fraud.

Experience

• At least 4-5 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking/financial services organisation.
• At least 3 years’ experience in leading a team.
• Experience in Fraud Risk Management within a fast-paced and complex business setting.
• Exposure to banking and risk systems.

Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management.

Qualifications (Ideal or Preferred)

• Honours Degree in Forensics or Business Management.

Knowledge

• Good understanding of Fraud and Forensics Operations.
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures, and regulations relating to Fraud Operations.
• SABRIC and Banking Ombudsman rules and procedures.
• Budgeting and resource planning.
• Fraud types (e.g., Smishing, Vishing, Fishing, Card swop, Card present, Card not present, etc.).
• People management and development principles.
• The e-commerce markets.
• Knowledge of relevant regulatory bodies.
• Client experience and engagement.
• Relationship management with other banks and/or third-party providers.

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity, and where feasible, all appointments will support the achievement of our employment equity goals.