Manager: Fraud Operations

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!.

2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• To prevent and minimise financial losses due to fraud to Capitec Bank and its clients through:
• Ensuring compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman and Capitec Bank’s risk requirements.
• Effectively resolving client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience.
• Managing functions pertaining to Fraud Operations in the Financial Crime Operations Department.
• These may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud and Internal Fraud.

Experience

• At least 4-5 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking/financial services organisation.
• At least 3 years’ experience in leading a team.
• Experience in Fraud Risk Management within a fast-paced and complex business setting.
• Exposure to banking and risk systems.

Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management.

Qualifications (Ideal or Preferred)

• Honours Degree in Forensics or Business Management.

Knowledge

• Good understanding of Fraud and Forensics Operations.
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures and regulations relating to Fraud Operations.
• SABRIC and Banking Ombudsman rules and procedures.
• Budgeting and resource planning.
• Fraud types (Smishing, Vishing, Fishing, Card swap, Card present, Card not present, etc.).
• People management and development principles.
• The E-commerce markets.
• Knowledge on relevant regulatory bodies.
• Client experience and engagement.
• Relationship management with other banks and/or 3rd party providers.

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.