Manager: Fraud Operations

Capitec Client Care; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading company in banking is looking for energetic individuals to manage fraud operations and minimize financial losses. The role requires extensive experience in financial crime, strong leadership, and a relevant educational background to ensure compliance and enhance client experience.

Qualifications

• 4-5 years’ experience in Financial Crimes Operations in a banking environment.
• 3 years’ experience in leading a team.
• Knowledge of Fraud and Forensic Operations.

Responsibilities

• Prevent and minimize financial losses due to fraud.
• Resolve client fraud cases with expert knowledge.
• Manage Fraud Operations within Financial Crime Department.

Skills

Fraud Risk Management

Client experience

People management

Relationship management

Education

Bachelor's Degree in Forensics or Business Management

Honours Degree in Forensics or Business Management

Job description

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Date: 7 Jun 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To prevent and minimise financial losses due to fraud to Capitec Bank and its clients through:
• Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman and Capitec Bank’s risk requirements
• Effectively resolving client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience
• Managing functions pertaining to Fraud Operations in the Financial Crime Operations Department
• These may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud and Internal Fraud
  
  

Experience

• At least 4-5 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking / financial services organisation
• At least 3 years’ experience in leading a team
• Experience in Fraud Risk Management within a fast-paced and complex business setting
• Exposure to banking and risk systems
  
  

Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management
  
  

Qualifications (Ideal Or Preferred)

• Honours Degree in Forensics or Business Management
  
  

Knowledge

• Good understanding of Fraud and Forensics Operations
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures and regulations relating to Fraud Operations
• SABRIC and Banking Ombudsman rules and procedures
• Budgeting and resource planning
• Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
• People management and development principles
• The E-commerce markets
• Knowledge on relevant regulatory bodies
• Client experience and engagement.
• Relationship management with other banks and/or 3rd party providers
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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