Manager : Digital Delivery

Job Location : Gauteng, Centurion

Deadline : May 03

Key Performance Areas

1. Product Quality and User Experience
   Implement regular user testing sessions to gather feedback and identify areas for improvement.
   Apply industry-standard QA practices, including automated and manual testing, to ensure product quality.
   Facilitate workshops with UX designers, developers, and users to align on user experience goals and quality standards.
   Review User Acceptance Testing (UAT) results and user feedback reports.
   Monitor user behaviour analytics data to identify areas for User Experience improvement.
2. Policy Review and Implementation
   Contribute to the development and implementation of departmental policy, procedures and processes.
   Keep up to date with effective policy and practice execution strategies.
3. Agile and Efficient Delivery
   Adopt Scrum or Kanban frameworks to promote iterative development, flexibility, and continuous improvement.
   Conduct regular sprint planning sessions and retrospectives to refine processes and increase efficiency.
   Monitor key Agile metrics.
4. Digital Research and Product Design
   Create detailed user personas based on research to guide product design decisions.
   Utilise tools like Sketch or Figma for rapid prototyping, allowing for quick iteration based on user feedback and research insights.
   Review user research findings, personas, and journey maps.
   Participate in product ideation workshops and brainstorming sessions.
   Approve product design mock-ups and prototypes based on user research insights.
5. Technology Integration and Adoption
   Leverage APIs and integration platforms for seamless connectivity between different systems and technologies.
   Ensure that digital products work seamlessly across various devices and platforms.
   Regularly assess and update the technology stack to incorporate new and efficient technologies that enhance product capabilities.
   Collaborate with T&D teams to assess the technical feasibility of product features and integrations.
   Review the technology roadmap and potential integration challenges.
   Lead evaluation and adoption of cutting-edge and data engineering technologies.
6. Delivery of Digital Products
   Develop a clear strategy for product releases, including alpha, beta, and full launches, to ensure smooth rollouts.
   Use analytics and monitoring tools to track product performance, user engagement, and to quickly address any issues post-deployment.
   Approval of release criteria and go / no-go decisions for product launches.
7. Project Management and Delivery
   Oversee end-to-end management of data engineering projects, from inception through to delivery.
   Implement project management frameworks and tools to enhance project planning, execution and tracking.
8. Effective Communication
   Conduct needs assessments to understand the target audience, their preferred communication styles, and information gaps.
   Develop clear and concise communication materials tailored to different audiences and channels (e.g., email, presentations, videos).
   Utilise multimedia platforms and interactive tools to enhance engagement and knowledge retention.
   Organise training sessions and workshops to equip employees with the necessary skills to effectively communicate technical information.
9. Process Improvements and Innovation
   Benchmark against industry best practices to identify areas for improvement in BRM processes.
   Conduct internal audits and process reviews to identify inefficiencies and opportunities for optimisation.
   Participate in professional development opportunities related to BRM and process improvement methodologies.
   Collaborate with technology teams to leverage automation and digital tools to streamline processes.
10. Stakeholder Management
    Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively manage the relationships.
11. Reporting
    Report quarterly on progress with implementation of operational plans.
    Ensure development of functional reporting systems, project or performance reporting for management.
    Ensure the development of reports, policies, and procedures and guide the process through the alignment of these documents to the overall RAF's Strategy.
12. People Management
    Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
    Manage the implementation of people management processes and procedures to control workplace conflict and institute corrective measures and consultation processes to address deviations from standards.
    Establish partnerships with technology providers and industry groups to stay ahead of technology trends.

Qualifications and Experience

Bachelor's Degree / Advanced Diploma in Information Technology, Computer Science, Commerce, Business, or Engineering.
Postgraduate qualification in Information Technology, Computer Science, Business Administration, Commerce, or Engineering will be advantageous.
Professional certification in Agile Delivery frameworks, Project Management, Product Management, User Experience Design, or Design Thinking will be an added advantage.
Relevant 6 - 8 years' experience in IT, Product Design, Agile Delivery, or User Experience related environment, of which 2 years must be at management or supervisory level.
Experience in managing a delivery team building enterprise-wide solutions through agile delivery models.