Manager Deli

Pay Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Cape Town is looking for a resource manager to oversee operations, manage hygiene and safety standards, and provide exceptional customer service. Candidates should have a Grade 12 qualification and extensive experience in retail management. The role involves ensuring compliance with standards and developing staff for operational success. This is an excellent opportunity to grow in a vibrant work environment.

Qualifications

• Experience in managing resources to maximise turnover and minimise shortages.
• Ability to ensure compliance with hygiene and safety standards.
• Skills in customer service and responding to customer requests.

Responsibilities

• Manage merchandising standards and execute planograms.
• Ensure compliance with food safety and health standards.
• Communicate effectively with staff and set operational targets.

Skills

Customer Orientation

Communication skills

Business mindedness

Education

Matric Grade 12

5 years experience/training in foods retail and management

Minimum of 2 years in a supervisory position

Job description

Time left to apply: End Date: August 9, 2025 (6 days left to apply)

Job requisition id: JR103476

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

• Matric Grade 12
• 5 years experience/training in foods retail and management of resources
• Minimum of 2 years in a supervisory position

Competencies

• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness

Key responsibilities

• Merchandising Management
• Conducts regular quality checks on merchandise
• Executes plano guide 100%
• Handles product as per SOP
• Ensures department is ready for trade by store opening time
• Identifies fast selling lines within store, and implications on margin and sales opportunities
• Ensures produce is wrapped and packed according to standards
• Ensures sufficient product available for customer demand
• Ensures compliance to hygiene, housekeeping and safe working standards
• Monitors the implementation of all promotional activities – adherence to promotional calendar
• Back up areas are kept clean and clear
• Understand customer needs and communicate these to demand planning
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

Food Safety & Hygiene

• Ensures that hygiene and housekeeping standards are maintained
• Ensures stock rotation
• Monitors the adherence to food safety and health and safety standards are maintained
• Manages non-conformances via effective corrective action
• Implements cleaning schedules and checks effective cleaning and sanitation

Customer Services Management

• Responds to customer requests
• Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability
• Ensures department standards are maintained, equipment is manned and in working order

Staff Management

• Communicates critical information to staff
• Set targets and activities – priorities, delegates and communicates
• Handles procedural, policy and legislative non compliance
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
• Checks and amends Kronos scheduling

Administration

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Monitors waste, and ensures procedures are adhered to
• Monitors turnover and identifies opportunities for increasing turnover and issues or barriers to achieving budgets.
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer

Systems

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicates addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day
• Processes waste

Closing date: 08 August 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

About Us

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and with our minds, we create an excellent place to shop

Our Values

Our values are deeply embedded in our culture and guide our actions:

• Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.
• Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.
• Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.
• Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded.

Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.