Manager : Customer Relations

City of Johannesburg; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading municipal organization in South Africa seeks a Manager for Customer Relations with profound knowledge in performance management. The successful candidate will manage performance systems and ensure alignment with departmental strategies, providing vital reports to senior management. This role requires extensive experience and a relevant degree, ideal for candidates looking to make a significant impact.

Qualifications

• Grade 12 required.
• 5 – 7 years’ experience in performance management.
• Code 08 Driver's license necessary.

Responsibilities

• Manage and implement performance management system aligned with CoJ processes.
• Advise on policies necessary for performance alignment with business objectives.
• Provide support for Compliance Management.

Skills

Performance management

Business planning

Management

Education

Degree in Public Administration

NQF level 7 qualification

Job description

Job title : Manager : Customer Relations

Job Location : Gauteng, Johannesburg Deadline : July 10, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Minimum Requirements :

• Grade 12
• Degree in Public Administration, performance management, Business Management and / or related qualification at NQF level 7
• 5 – 7 years’ experience in the performance management and business planning environment
• Experience working at a managerial level
• Code 08 Driver's license

Primary Function :

• To have in-depth knowledge and a good understanding of the management and the implementation of the comprehensive performance management system fully aligned to the CoJ-approved processes. Foster compliance of the department to related legislative functions in respect of Performance management and compile reports and presentation to senior management concerning performance management.
• Manage and implement a comprehensive performance management system that will assist Group SHELA & FCM to realise the strategic objectives. Actively participate in CoJ Forums and decision-making bodies relating to performance management. Manage all departmental scorecards and furnish to the Head : Management Support Services for quality assurance. Advise the Head : MSS and Group Head on the CoJ policies and procedures necessary to advance individual performance in alignment with the business objectives of Group SHELA & FCM.

Key Performance Areas :

• Provide effective direction and support of the unit in terms of Management Support Services matters and requirements;
• Provide administrative support functions to provide a comprehensive alignment to the strategies of the department with systems, processes and functions;
• Manage the alignment of the individual performance objectives to the Integrated Development Plan and the Service Delivery Implementation Plan;
• Identify and mitigate risk factors and management compliance within the unit;
• Record document and information management to ensure and provide effective direction and support to the unit in terms of record and information management to the unit of Management Support Services;
• Facilitate ad-hoc engagements and submissions for the Department.