Manager: Credit Risk Early Collections

NedBank; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a Manager Credit Risk Early Collections to enhance client service through effective credit risk management. This role involves managing a dedicated portfolio to reduce impairment charges while ensuring compliance with bank policies and regulations. The ideal candidate will have a strong background in credit roles within banking, excellent communication skills, and a passion for client service. Join a dynamic team that values innovative ideas and strives for operational excellence in a supportive environment. This is a fantastic opportunity to make a significant impact in the credit risk space.

Qualifications

• 5+ years' experience in a Credit role within a Banking environment.
• Strong knowledge in managing arrears and excess accounts.

Responsibilities

• Manage default accounts and ensure adherence to bank policies.
• Build relationships with clients and bankers to enhance service delivery.

Skills

Credit Risk Management

Client Service Management

Communication Strategies

Change Management

Financial Accounting Principles

Project Management Principles

Education

NQF Level 6 or Higher in Finance or Credit-related field

Tools

Management Information Systems (MIS)

Job description

Requisition and Talent Acquisition Consultant Details

REQ 132699 - Twanette Coetser

Pipeline Advert

Location and Cluster

Total Business Banking and Retail - CDR - Risk Collection

Sandton, Gauteng

Career Stream: Credit Collections Leadership Pipeline

Manage Self: Professional

Manager Credit Risk Early CollectionsJob Purpose

We are looking for a Manager Credit Risk Early Collections (without direct reports) to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio, thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans, and Asset Based Finance (motor vehicles/yellow goods).

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, processes, procedures, and industry regulations.
• Manage and prepare portfolio review presentations based on Management Information Systems (MIS).
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance business processes that facilitate customer experience.
• Provide feedback daily/weekly/monthly.
• Meet clients' expectations by resolving queries within turnaround times.
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies, and documentation.
• Share knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in legislation by enforcing compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate in and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement.
• Generate innovative ideas and share knowledge.

Minimum Experience Level

• Minimum 5 years' experience in a Credit role in a Banking environment.
• Minimum 5 years' experience collecting Arrears or Excess accounts.

Preferred Qualification

• Successfully completed NQF Level 6 or Higher in a Finance or Credit-related field.

Technical / Professional Knowledge

• Business administration and management.
• Change management.
• Client service management.
• Communication strategies.
• Financial accounting principles.
• Governance, risk, and controls.
• Organisational systems.
• Principles of project management.
• Strategic planning.
• Management information and reporting principles, tools, and mechanisms.

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Please contact the Nedbank Recruiting Team at [phone]