Manager: Communication & Customer Services ● REF NO: HSM 28/25

City of Cape Town; Wes-Kaap; On-site; ZAR 1,557,000; Full time

Job summary

A prominent public service organization in Cape Town is seeking a skilled manager for Human Settlements. The role involves managing communication strategies, stakeholder relationships, and customer service initiatives. Candidates need a relevant degree and substantial management experience in a related field. This position offers an annual salary of R1,556,812, emphasizing the importance of effective public engagement and service delivery.

Qualifications

• Up to 10 years' relevant experience is required.
• Extensive management experience is necessary.

Responsibilities

• Managing and coordinating the alignment and implementation of business strategies.
• Developing communication plans for Project Steering Committees.
• Managing customer service delivery programs.

Skills

Stakeholder management

Social facilitation

Customer service

Computer literacy

Education

Degree in communication, public relations, media, journalism

Job description

JOB OPPORTUNITY

Human Settlements ● Communication & Customer Service ● Location: Cape Town

TCOE SALARY: R1 556 812 PER ANNUM

Requirements:

Degree in communication, public relations, media, journalism,

and/or other related qualifications.

Up to ten (10) years’ relevant experience, extensive

management experience in communication, stakeholder

management, social facilitation and customer service.

Computer literacy

Code EB driver’s licence.

Key Performance Areas:

Managing and coordinating the development alignment

and implementation of business strategies, programmes,

plans for the directorate.

Managing and coordinating the implementation of a

streamlined reporting mechanism to sub councils in order to

ensure good working relationships.

Managing and coordinating the implementation of

partnership and stakeholder strategies for the directorate

with relevant political offices, civic society organisation and

other relevant stakeholders.

Managing the coordination, reviewing and implementation

of customer service delivery programmes/strategies within

and external to the directorate.

Managing and implementing the National Housing

Consumer.

Education Programme and establishment of tenant

committees for the directorate.

Developing, coordinating and presenting communication

plans at Project Steering Committees and various Council

Structures.

Managing and controlling social facilitation and dispute

resolution at project level across the various functional areas

of Human Settlements.

Managing and controlling required deliverable associated

with utilisation, productivity, and performance of personnel.

Managing implementation of financial controls/procedures

and providing information to support financial planning

sequences.

Managing and controlling the development, administration

and maintenance of the housing needs data base.

Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.

By submitting your application for a position at the City of Cape Town, you are consenting to the use of your personal information provided as part of your application and/or Recruitment process for Recruitment and Selection purposes. In addition, you may be required to undergo, including but not limited to, Criminal and Security Checks, Personal Verification, and Lifestyle Audits, throughout your recruitment process and/or subsequent employment.

Closing date: 04 July 2025

• Please quote the reference number of the vacancy in all communications.
• Certified copies of qualifications must be available on request.
• Copies of supporting documents will not be returned.
• Kindly note that applications will not be acknowledged in writing.
• Visit our website at www.capetown.gov.za/careers
• No late applications will be considered.
• If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.