Manager Client Services Randburg

Duties & Responsibilities

ENVIRONMENT: LEAD, manage and grow the Client Services Business Unit as the next Business Unit Manager sought by a dynamic ICT Specialist in Joburg.

You will be accountable for all aspects of client service contracts, including end-user devices, IT support, Sales, Account Management and related services.

The BU Manager will drive revenue, sales, solutions, presales, technical support, project management and apply for tenders.

You will require a Bachelor's Degree in Business Administration / IT or related field with 10+ years proven work experience in a managerial role within the ICT sector & a strong understanding of Dell, HP, Huawei and Lenovo business operations.

You will also need excellent pricing and negotiations skills and experience building sustainable departments.

DUTIES: This role requires a dynamic and experienced leader who can drive growth, manage contracts, build strong relationships, and effectively lead sales and technical teams within the client services domain.

The successful candidate will possess a blend of technical expertise, strategic vision, business acumen, and strong leadership skills to contribute to the overall success of the organization.

1. Lead and manage the Client Services Business Unit, including Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff.
2. Oversee all client service contracts, including end-user devices (laptops, desktops, etc.) and resource contracts (IT support and related services).
3. Drive revenue and sales growth within the Business Unit through effective strategies and initiatives.
4. Develop and maintain strong relationships with clients, vendors, and partners to ensure successful contract management and service delivery.
5. Apply for tenders related to client services and manage the tender process from start to finish.
6. Utilize expertise in the ICT sector, particularly in understanding amongst others, Dell, HP, Huawei and Lenovo business operations, to inform business strategies and decisions.
7. Implement pricing strategies to maximize profitability while remaining competitive in the market.
8. Provide leadership and guidance to the team, fostering a culture of excellence, collaboration, and innovation.
9. Develop and execute business plans to achieve business unit goals and objectives.
10. Monitor and analyse market trends, competitor activities, and industry developments to identify opportunities for growth and improvement.
11. Ensure compliance with relevant regulations, policies, vendor policies and standards in all business activities.
12. Collaborate with other departments, such as Sales, Marketing, and Operations, to optimize business processes and achieve overall company objectives.
13. Manage Sales Account Managers, including setting targets, monitoring targets, creating account plans, and forecasting.
14. Manage Technical Specialists, overseeing solution building (BOM) and identifying solutions for clients.

REQUIREMENTS:

Qualifications – Bachelor's Degree in Business Administration, Information Technology, or a related field (Master's degree preferred).

Experience / Skills – Proven 10+ years' experience in a managerial role within the ICT sector. Strong understanding of Dell, HP, Huawei and Lenovo business operations. Excellent pricing and negotiations skills and experience in building sustainable departments. Demonstrated ability to drive revenue and manage client service contracts. Extensive knowledge of client service operations, including end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource contracts, etc.). Understanding of budgets and business-planning.

ATTRIBUTES: Strong leadership and team management skills. Ability to cultivate and maintain strong client, distribution and vendor relationships. Proficiency in tender application processes and contract management. Strategic thinker with the ability to develop and execute business plans. Exceptional written and oral communication skills with ability to coordinate work activities with remote teams. Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels). Working effectively within local and distributed teams. Excellent planning, interpersonal, problem solving, leadership skills. Knowledge of technological trends to build strategy. Ability to conduct technological analyses and research. Effective and productive collaborator to drive cross-functional initiatives. Excellent problem-solving skills to facilitate data-driven decision-making, with a proven track record of iteration and experimentation. Must have an executive presence and proven leadership skills to apply when partnering and engaging with executive-level leaders with constructive confrontation and collaboration.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

Package & Remuneration: Negotiable