Manager 1, Training

Concentrix Trust & Safety; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Manager for Training to enhance workforce preparation and performance. This role involves developing training programs, managing resources, and fostering relationships within the organization. The ideal candidate will possess strong communication skills and the ability to lead a team effectively. This position offers the opportunity to make a significant impact on operational success while working in a dynamic environment. If you are a self-starter with a passion for training and development, this role could be the perfect fit for you.

Qualifications

• Bachelor's degree with 2-4 years of relevant experience preferred.
• Strong communication and leadership skills are essential.

Responsibilities

• Develop and maintain a well-trained team of professionals.
• Coordinate training programs and maintain training schedules.
• Foster relationships with various departments and managers.

Skills

Communication Skills

Microsoft Office

Team Leadership

Mentoring and Coaching

Attention to Detail

Education

Bachelor's Degree in a related field

Job description

Job Title: Manager 1, Training

Job Description: The Manager I, Training, assists with the analysis, scheduling, and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships, resulting in reduced costs, continual performance improvement, and increased revenue. It oversees the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities

1. Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
2. Conduct Train-the-Trainer sessions.
3. Conduct quarterly one-on-ones with Trainers.
4. Coordinate with the Quality Supervisor and Operations on consistency issues.
5. Create and maintain the consultant training schedule.
6. Cultivate close working relationships with Training Managers, department personnel, Operations, and other Concentrix managers, supervisors, and consultants.
7. Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.
8. Create training programs to support operational KPIs.
9. Implement training programs and present training business reviews.
10. Manage training resources, including SPOC and delivery.
11. Work in a night shift role to accommodate US clients.

Candidate Profile

• Bachelor's Degree in a related field from a four-year college or university with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to lead a team in multi-tasking, prioritization, and meeting deadlines.
• Ability to mentor, coach, and provide direction to a team.
• Self-starter with a sense of urgency, works well under pressure.
• Ability to foster professionalism and relationship building.
• Strong attention to detail.
• Flexible schedule and occasional travel required.

Career Framework Role

Receives assignments in task-oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises daily activities of business or support teams. Handles single or medium-sized lines of business. Guided by policies and business plans, with oversight from a manager. Drives team to achieve metrics and goals through coaching and feedback. Typically spends less than 20% of time performing supervised work. Handles escalated issues. Supervises non-exempt employees performing related tasks.

Disclaimer

The above statements describe the general nature of the work and are not exhaustive of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer, evaluating qualified applicants without regard to legally protected characteristics.

Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements: [Specify if applicable]

Time Type: Full time

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