Management Information Analyst

Procera; Durban; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Management Information Analyst to enhance their reporting capabilities. This role involves supporting the business through data sourcing, collation, and interpretation, ensuring accurate and timely reports for operational tracking. The ideal candidate will have strong analytical skills, advanced proficiency in Microsoft Excel, and experience with analytics tools like Power BI and Qlik Sense. If you're passionate about data and eager to make a significant impact in a dynamic BPO environment, this opportunity is perfect for you.

Qualifications

• At least 2 years experience as a MI or BI Analyst.
• Proficient in advanced Microsoft Excel and analytics tools.

Responsibilities

• Support creation and production of operational reports.
• Analyze trends and present findings to stakeholders.

Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Microsoft Excel (Advanced)

Microsoft PowerPoint

Microsoft Word

Education

Matriculation

Tools

Power BI

Qlik Sense

Job description

Department

Procera – Centre of Excellence

Position

Management Information Analyst

Start Date

Fixed term:

Reports To

Continuous Improvement Manager

Purpose Of The Job

To support the Procera business in the sourcing, collation, linking and interpretation of all operational data, producing standardised (timely and effective) daily, weekly, monthly reporting and ad-hoc reports as required.

Minimum Qualifications And Experience

• At least 2 years current experience in a MI Analyst (or BI Analyst) role.
• Experience of producing operational reports (combining operational aspects i.e. people, productivity, sales, customer experience, quality, revenue, cost etc.).
• Proficient in Microsoft applications Excel (Advanced), PowerPoint, and Word etc.
• Understanding of inbound and outbound contact centres (ideally gained within a BPO environment).
• Experience of working with analytics tools i.e. Power BI, Qlik Sense etc. or able to learn rapidly.
• Educated to minimum matric level.

Job Responsibilities

Support the Procera business in creation and ongoing production of value-reporting; correlating disparate data sets, analysing and questioning trends, variations and anomalies:

• Work closely with key stakeholders; – Operational Leadership, Workforce Optimisation, Quality Assurance, Continuous Improvement etc. – to ensure that highly effective reporting is delivered for operational tracking and measurement purposes.
• Using information to identify emerging trends and provide commentary to the business to ensure material patterns and variations are understood (including best practice and issues/anomalies for investigation).
• Present and explain the reports and associated MI to the assigned owners/stakeholders.
• Ensuring accuracy of source data and reports to deliver high levels of integrity in production and reports consistently delivered to agreed timelines.
• Proactively working with stakeholders to identify new report requirements and with our in-house BI team, working to standardise and automate where possible.

Competencies Required

• Computer literate (strong Microsoft skills – including advanced Excel, PowerPoint and Word).
• Working experience of analytics tools i.e. Power BI and Qlik Sense is highly desirable.
• Excellent numerical, written, and verbal communication skills.
• Strong analytical and problem-solving skills with ability to identify and question patterns / trends within data and to convert into meaningful MI.

Profile

• Probably undertaking a similar role at present in another BPO business and looking to apply knowledge and experience to a new challenge.
• Excellent attention to detail and strong analytical skills.
• Quick learner with the ability to understand complex processes.
• Accountable, responsive and ability to deliver outcomes effectively.
• Self-motivated, effective and capable of prioritisation and working under pressure.
• Curiosity and systems-based approach to analysis.
• Passionate about making a difference.

FAIS Or NON FAIS

Salary, incentives & commissions: TBC

Working Hours

Largely M-F 08:00 – 18:00 (some flexibility may be required).

To apply, please forward CV and covering letter explaining how your aspirations, skills and experience match the role requirements to: [e-mail]