MANAGEMENT COUPLE - LODGE

Pronto Labour Team; Mbombela; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading 5-Star Game Reserve seeks a MANAGEMENT COUPLE to oversee lodge operations and guest experiences. The role combines hospitality management and guiding responsibilities, requiring strong leadership and a background in luxury lodge environments. The couple will enjoy on-site housing and be integral to creating memorable guest experiences while managing lodge staff and operations.

Benefits

On-site housing included

No children or pets due to housing size

Qualifications

• Minimum 5 years' experience in a 4 or 5-Star Lodge environment.
• Proven Big 5 guiding experience required.
• Valid PDP & Driver's License essential.

Responsibilities

• Manage guest check-ins and reservations, ensuring high service standards.
• Supervise lodge staff and oversee daily operations.
• Conduct vehicle checks and maintain operational readiness.

Skills

Hospitality Management

Guest Relations

Team Management

Financial Management

Microsoft Office

Education

Diploma / Degree in Hospitality Management

FGASA Level 2

First Aid Certificate

Job description

Position for a MANAGEMENT COUPLE - 5-Star Game Reserve

• ONE On-Site Housing included for the Couple
• NO Children or Pets due to the Size of the Housing

THE COUPLE POSITION WILL HAVE 2 SEPARATE FUNCTIONS:

Position One:

• Diploma / Degree in Hospitality Management or Similar
• Minimum 5 Years' experience in a 4 or 5-Star Lodge environment, with experience in FOH, HR, Admin & Lodge operations
• Welcome & Check-in Guests
• Manage Reservations, Cancellations & Guest Communications
• Coordinate Guest Activities, Bush Experiences & Special Occasions
• Supervise Front-of-House and Housekeeping
• Prepare Rosters & Oversee Daily Tasks
• Monitor Infrastructure Conditions and Coordinate Maintenance
• Oversee Financial Processes, including Guest Billing & Petty Cash Management
• Ensure Booking Accuracy (NightsBridge or Similar)
• Procurement
• Proficient in Microsoft Outlook, Word & Excel
• Assist in Lodge Marketing & Social Media Updates

Position Two:

• FGASA Level 2 (NQF4), Full Trails Guide, ARH & Rifle Certification
• Valid PDP & Driver's License
• First Aid Certificate - Valid
• Minimum 5 years' guiding experience, with proven Big 5 experience
• Manage a team of 10-20 Lodge & Field Staff
• Conduct Regular Vehicle Checks
• Oversee All General Maintenance
• Ensure Operational Readiness of Equipment
• Clean Criminal Record (verification required)

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