Management Consultant - Customer Experience

Placements24; Paarl; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangements

Professional development

Collaborative team

Job summary

Placements24 in Paarl, South Africa, is seeking a passionate Management Consultant focused on enhancing Customer Experience. You will work with client teams to understand customer journeys, map touchpoints, and design strategies that foster loyalty and drive business growth.

The role requires strong analytical and interpersonal skills, with a deep understanding of customer behavior and a commitment to delivering exceptional CX across diverse client engagements in Paarl.

Qualifications

• Minimum of 6 years of experience in management consulting, customer experience strategy, or related fields.
• Proven experience in customer journey mapping, service design, and CX measurement.
• Strong analytical skills with the ability to interpret customer data and insights.
• Excellent communication and stakeholder management skills, with a focus on client collaboration.
• Knowledge of CX best practices and relevant technologies is advantageous.

Responsibilities

• Conduct comprehensive analyses of customer journeys and touchpoints across various channels.
• Identify key drivers of customer satisfaction, loyalty, and dissatisfaction.
• Develop strategies and actionable plans to improve customer experience and service delivery.
• Design and implement customer-centric initiatives, including process improvements and technology adoption.
• Utilize customer feedback and data analytics to measure the effectiveness of CX initiatives.
• Collaborate with client teams to embed a customer-centric culture throughout the organization.

Education

Bachelor's degree in Marketing, Business Administration, Psychology, or related field

Job description

About the Role

Our client, a reputable Management Consultancy based in Paarl , is seeking a passionate Management Consultant focused on enhancing Customer Experience . This role involves working closely with clients to understand their customer journeys, identify friction points, and design strategies that foster loyalty and drive business growth. You will analyze customer data, map customer journeys, and recommend practical solutions to improve service delivery and overall customer satisfaction. The ideal candidate possesses strong analytical and interpersonal skills, with a deep understanding of customer behavior and a commitment to creating exceptional customer experiences within the diverse business landscape of Paarl .

Key Responsibilities

• Conduct comprehensive analyses of customer journeys and touchpoints across various channels.
• Identify key drivers of customer satisfaction, loyalty, and dissatisfaction.
• Develop strategies and actionable plans to improve customer experience and service delivery.
• Design and implement customer-centric initiatives, including process improvements and technology adoption.
• Utilize customer feedback and data analytics to measure the effectiveness of CX initiatives.
• Collaborate with client teams to embed a customer-centric culture throughout the organization.

Requirements

• Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.
• Minimum of 6 years of experience in management consulting , customer experience strategy, or related fields.
• Proven experience in customer journey mapping, service design, and CX measurement.
• Strong analytical skills with the ability to interpret customer data and insights.
• Excellent communication and stakeholder management skills, with a focus on client collaboration.
• Knowledge of CX best practices and relevant technologies is advantageous.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on impactful projects improving customer relationships in Paarl .
• Flexible hybrid work arrangements to support a healthy work-life balance.
• Access to advanced training and professional development resources.
• A collaborative and supportive team environment focused on client success.