Collaborate with business stakeholders to understand their customer needs, challenges, and pain points to gather detailed requirements for ecommerce solutions (e.g., B2B platform, payment systems, ERP integrations).
Prioritize and clarify requirements with key stakeholders, ensuring they align with the business goals.
Participate in workshops with business owners to understand customer needs.
Functional Documentation
Develop clear, concise functional specifications and user stories in alignment with agile methodologies.
Create detailed process flows, wireframes, use cases, and business process models.
Ensure all documentation is kept up-to-date and aligns with agile sprints and releases.
Collaboration with Development Teams
Work with development teams to ensure they understand the business requirements and translate them into technical solutions.
Support development teams during the design and implementation phase by clarifying functionality and providing subject matter expertise.
Attend backlog refinement, sprint planning, and sprint review sessions.
Testing & Quality Assurance
Assist with defining test cases and acceptance criteria for new features and functionality.
Support QA teams by reviewing test plans, scenarios, and results to ensure business requirements are met.
Participate in UAT (User Acceptance Testing) to validate that the system meets business needs and requirements.
Agile Methodology & Process Improvement
Work in a collaborative, agile environment, ensuring timely delivery of features and continuous improvement.
Continuously refine the product backlog by prioritizing and refining user stories in collaboration with the product owner.
Be an active participant in daily stand-ups, sprint reviews, retrospectives, and sprint planning sessions.
Stakeholder Communication & Support
Act as the liaison between business stakeholders and the technical team, ensuring alignment and transparency throughout the project lifecycle.
Provide ongoing support and guidance to business users on system functionality and process improvements.
Help ensure a seamless transition of new functionalities or systems into production.
Ecommerce Platform Expertise
Maintain a strong understanding of ecommerce platforms, technologies, and trends (e.g., SAP Commerce Cloud, Magento, Salesforce Commerce Cloud, etc.).
Provide insights and recommendations on industry best practices for ecommerce solutions.
Using Design Thinking, Personas, and UX assist with finding solutions that are customer-centric for our B2B eCommerce markets.
Qualifications
Business Analyst / Functional Analyst course or similar - (desired)
Experience
2 years’ experience within a functional analyst or equivalent support role in IT – (essential).
Relevant and demonstrable experience in functional analysis, configuration, and user testing - (essential).
Experience in software testing - (essential).
Experience in a Retail and/or Financial Services industry - (desirable).
Experience of working on projects within the Software Development Life Cycle – (desirable)