Managed Services VoIP Engineer L2

Do you want to work for a company that offers a flexible working environment? Do you want to be part of a new and exciting venture in the market? Are you looking for an opportunity where training is provided and your career progression is taken care of? Apply now!

The Managed Services VoIP Engineer will be responsible for all aspects of the Voice over IP (VoIP) service, including provisioning, monitoring and trouble-shooting. You'll also be able to perform a variety of other tasks as required. You must have experience with Cisco network equipment such as routers and switches.

Requirements

• Proactively monitors work queues.
• Perform operational tasks to resolve all incidents / requests within a timely manner within agreed SLA.
• Communicate with other teams and clients for extending support.
• Follow shift handover process highlighting any key tickets to be focused on, and upcoming critical tasks to be carried out in the next shift.
• Installation, configuration, and maintenance of voice switches, including interconnection between soft switches.
• Implementation and management of a unified call-routing framework to take advantage of the integrated voice services provided by the enterprise.
• Troubleshooting of general system functions; identification of faulty components, which may include physical hardware, configuration of servers, or telecommunication networks.
• Implementation of routine software updates and security patches.
• Plan and execute approved maintenance activities.

Qualifications

• Matric - Grade 12
• 3 - 5 years experience
• Hands on experience with VoIP (Voice over IP) and other network technologies.
• CCNA
• Gateway ISDN / PTSN

Benefits include Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, and a minimum of 18 days annual leave.