Managed Services Voip Engineer L2

Join Our Team as a Managed Services VoIP Engineer

Are you looking for a role in a company that offers a flexible working environment? Do you want to be part of an exciting new venture in the market? Are you seeking an opportunity with comprehensive training and clear career progression? If so, apply now!

The Managed Services VoIP Engineer will be responsible for all aspects of the Voice over IP (VoIP) service, including provisioning, monitoring, and troubleshooting. You will also perform various other tasks as required.

Key Responsibilities

1. Monitor work queues proactively.
2. Perform operational tasks to resolve incidents and requests within agreed SLAs.
3. Communicate with other teams and clients to extend support.
4. Follow shift handover procedures, highlighting key tickets and upcoming critical tasks.
5. Install, configure, and maintain voice switches, including interconnections between soft switches.
6. Implement and manage a unified call-routing framework to leverage enterprise voice services.
7. Troubleshoot system functions, identify faulty components, and resolve hardware, server, or network issues.
8. Apply routine software updates and security patches.
9. Plan and execute maintenance activities.

Qualifications

• Matric - Grade 12
• Minimum 5 years of relevant experience
• Hands-on experience with VoIP and related network technologies
• CCNA certification
• Experience with Gateway ISDN / PTSN

Benefits

Our benefits include Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, and a minimum of 18 days annual leave.