Managed Service Consultant - EMS

The Legends Agency; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A managed services agency is seeking a Managed Services Administrator to support their Cape Town office. The role involves coordinating engineer schedules, handling administrative tasks, and ensuring high-quality client communications. Candidates should have 2+ years of experience in a service environment, strong Microsoft Office skills, and familiarity with the UK market. This position offers market-related salary and operates UK business hours.

Qualifications

• 2+ years of experience in administrative support, ideally in a service-based business.
• Experience with Construction Manager or similar platforms is advantageous.
• Familiarity with the UK market is a strong plus.

Responsibilities

• Answer incoming office calls and provide triage support or callout requests.
• Schedule and coordinate engineer visits and PPMs.
• Create and issue RAMs and permits for new PPMs and small works.

Skills

Microsoft Office proficiency

Organizational skills

Verbal communication

Written communication

Customer service orientation

Tools

Construction Manager

Job description

• • Managed Services Administrator

    Support a dynamic UK-based Managed Services team from Cape Town

    Administration | Cape Town Office (Foreshore/Wembley Square) | Market-Related Salary | UK Hours (8am - 5pm)

    About Our Client

    Our client is a well-established managed services provider delivering exceptional support and solutions to clients across the UK. With operations based in Cape Town, they offer employees the opportunity to contribute to a highly responsive and professional service environment while working UK business hours. Their commitment to excellence, client satisfaction, and a collaborative team culture sets them apart in a competitive market.

    The Role: Managed Services Administrator

    This role supports the Managed Services department by ensuring the seamless coordination of engineer schedules, administrative processes, and client communications. The successful candidate will act as the backbone of the service operation, managing multiple admin tasks and delivering excellent service across all internal and client-facing functions.

    Key Responsibilities

    • Answer incoming office calls and provide triage support or callout requests
    • Schedule and coordinate engineer visits and PPMs
    • Organise remedial and small works in the engineer's diary
    • Set up new service contracts and update tenders in Construction Manager
    • Close, resend, or refresh old quotes as required
    • Keep clients informed of completed remedial works
    • Create and issue RAMs and permits for new PPMs and small works
    • Order the necessary hardware and equipment for the jobs
    • Raise and issue invoices via email or upload to client platforms
    • Complete pre-qualification questionnaires and H&S documentation for new clients
    • Follow up with engineers on late reports, timesheets, and expenses
    • Close out completed jobs in the Construction Manager
    • Ensure backups from job sites are properly uploaded and labelled
    • Liaise with the admin and IT to equip new starters
    • Perform additional administrative duties as needed

    About You

    • 2+ years of experience in administrative support, ideally within a service-based business
    • Proven experience with Microsoft Office programs
    • Experience in a Construction Manager or similar platform is advantageous
    • Familiarity with the UK market is a strong plus
    • Strong organisational and multitasking skills
    • Excellent verbal and written communication skills
    • Detail-oriented and proactive in completing tasks
    • Tech-savvy and confident working with online platforms
    • Self-motivated, accountable, and able to work independently
    • Team-oriented with a customer-first attitude