Maintenance Operative - Grade 2

TN United Kingdom; East London; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a Grade 2 Maintenance Technician to join its Customer Services team. This primarily on-site role involves ensuring residents receive top-notch service in residential buildings. The technician will diagnose faults, perform repairs, and maintain compliance with safety regulations while collaborating with contractors. If you have a background in maintenance and a passion for customer service, this is a fantastic opportunity to make a positive impact in a dynamic environment.

Qualifications

• Experience in a maintenance environment is essential; residential background preferred.
• Demonstrate manual dexterity and ability to follow technical instructions.

Responsibilities

• Identify and diagnose faults; carry out repairs and maintenance.
• Ensure compliance with safety and building regulations.
• Respond to maintenance requests and emergencies with strong customer service skills.

Skills

Fault Diagnosis

Customer Service

Maintenance Skills

Safety Compliance

Communication Skills

Time Management

Tools

Hand Tools

Power Tools

Job description

The provided job description is fairly detailed and well-structured, but it can be improved for clarity and readability. Minor formatting adjustments and removal of redundant tags will enhance its presentation.

Below is the refined version:

Maintenance Operative - Grade 2, East London

Client:

Deverell Smith Recruitment Ltd

Location:

East London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c79c42290b42

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Job Summary:

This is a primarily on-site, customer-oriented position for a Grade 2 Maintenance Technician to join our client's Customer Services team working in residential buildings across two developments. The role focuses on ensuring residents have the best experience and receive the highest levels of courteous and professional customer service.

Main Responsibilities:

• Identify and diagnose faults; carry out repairs, adjustments, and maintenance inside apartments as requested by the customer service team.
• Perform weekly flushing checks on all vacant apartments; maintain updated records of attendance and concerns.
• Conduct functionality checks in vacant apartments before handovers; assist in resolving issues prior to legal completion and handover.
• Investigate reported defects; document findings with photographs; resolve issues independently where possible.
• Oversee and assist contractors with larger repair projects; collaborate with them and other maintenance technicians.
• Undertake other skilled tasks as demonstrated and required.
• Ensure compliance with safety and building regulations, adhering to standards and protocols.
• Maintain tools and equipment in good condition; report malfunctions or material needs.
• Respond to maintenance requests and emergencies with strong customer service skills.
• Keep working areas clean and tidy; manage waste removal appropriately.
• Perform physical tasks, including lifting, in accordance with instructions and requirements.
• Follow the company's 'Health & Safety' policies; report hazards or infringements immediately.
• Demonstrate manual dexterity and ability to follow technical instructions.
• Experience in a maintenance environment is essential; residential background preferred.
• Maintain good communication skills for effective liaising with customers and teams.
• Be well-organized, detail-oriented, professional, and proactive.
• Show willingness to assist others and demonstrate excellent interpersonal skills.
• Manage time effectively and prioritize tasks in a fast-paced environment.