Maintenance Coordinator - Property Management

Findojobs South Africa; Gauteng; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A premier property management company is seeking a Maintenance Coordinator who is organized and tech-savvy. You will be responsible for coordinating maintenance needs, ensuring timely responses to requests, and managing schedules effectively. This remote position requires excellent communication skills and experience in a fast-paced environment. Join us to help create a highly efficient maintenance team.

Qualifications

• Excellent written and verbal English skills required.
• Ability to learn software tools quickly.
• Experience in a fast-paced environment preferred.

Responsibilities

• Coordinate work and regularly update tenants.
• Schedule inspections and preventative maintenance programs.
• Manage maintenance software and prioritize work orders.

Skills

Excellent written and verbal English skills

Ability to learn software tools quickly

Experience in a fast-paced environment

Tools

Google Suite

Talkroute

Appfolio

Property MELD

WhatsApp

Job description

Maintenance Coordinator

Reports to : Regional Manager

Location : Remote

IS THIS YOU?

Are you incredibly organized? Is creating and managing schedules easy and fun for you? Do you have a deep understanding of property maintenance? Do you know when to ask an expert for help? Do you have a good understanding of how much time it takes to complete a work order? Are you a go-getter and a team player? Are you tech-savvy? Are you naturally driven to dig deeper until you get the result you want? Do you act immediately when the ball is in your court? Are you comfortable providing constructive feedback to your peers to improve the quality of the maintenance? Does it bother you when people don’t pay attention to details?

Then you might be our dream Maintenance Coordinator! We are looking for someone who wants to grow professionally and will help us to make our maintenance team highly organized and efficient. They want to be part of the journey to becoming the best property management company on the West Coast. If this sounds exciting to you, then please apply!

ROLE :

Your job will be to coordinate all our maintenance needs. You will be responsible for making sure our staff is fully booked days in advance, respond to emergencies, and reorganize the schedule for the right priorities. You will work closely with our Regional Manager to communicate maintenance issues and solutions to owners. Responsibilities include scheduling inspections, preventative maintenance, managing schedules, communicating with tenants and vendors, and assigning work to team members.

RESPONSIBILITIES :

• Communicate daily with the Regional Manager and maintenance team
• Coordinate work and regularly update tenants
• Schedule all Melds, Inspections, and Preventative Maintenance Program
• Create schedules for unit turns, remodels, and forecasting work
• Monitor Maintenance Software, manage Work Orders, and prioritize them
• Request quotes from third-party vendors
• Suggest improvements and enforce internal processes

RESULTS :

Timely response to maintenance requests:

• ASAP - Emergency – respond immediately, with mitigation the same day.
• 8 hours - All other tenant-driven Melds

Follow up :

• Next day: assign to technician, vendor, or update tenant
• Every 16 business hours: subsequent follow-up
• Goal: resolve non-urgent maintenance within 3 business days

Property Meld management :

• Review all messages 3 times a week (Monday, Wednesday, Friday)
• Respond to tenant questions, update on progress
• Prompt tenant responses and close Melds after 2 prompts
• Follow up to ensure timely completion of work
• Manage payments and update property information in Meld

Maintenance schedules :

Created 2 weeks in advance, including:

• Work orders driven by tenants
• Inspections, housekeeping, landscaping, hardscaping

Vacancy Elimination :

• Schedule inspections per unit turn schedule
• Respond to 30-day notices within 8 business hours
• Coordinate move-outs and move-ins within specified timelines
• Manage onboarding, convert work orders, and schedule cleaning

Monday.com :

• Maintain zero overdue tasks
• Create semi-annual inspection and preventative maintenance schedules
• Update Regional Manager daily
• Gather quotes from third-party vendors as requested

REQUIREMENTS :

• Excellent written and verbal English skills
• Ability to learn software tools quickly
• Fast internet, camera, multiple monitors, and good computer equipment
• Experience in a fast-paced environment
• Smartphone

RESOURCES include Talkroute, G Suite, Appfolio, Property MELD, WhatsApp.