M-KOPA - QUALITY ANALYST

Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer, and compliance standards. Aim to identify areas for employee development and training needs.

Responsibilities:

• Validate information captured by the Agents is correct.
• Validate sales are compliant.
• Validate all required information was disclosed.
• Customer Focus.
• Excellent analytical skills.
• Good interpersonal skills.
• Results-driven with a focus on quality and customer service.
• Applicants need to be fluent in African languages.
• Matric.
• Minimum 1 year call centre industry experience.
• FAIS, Compliance, or QA related experience.
• Detail-oriented.
• Deadline-driven.