M & E Manager

Right to Care; Pietermaritzburg; On-site; ZAR 400,000 - 900,000; Full time

Job summary

Join a forward-thinking consultancy that empowers change makers to redefine industries and achieve extraordinary results. As part of the Process Excellence Guild, you'll lead digital transformations in B2B sales, marketing, and pricing technology. Collaborate with talented teams to architect enterprise-level technology stacks and drive enterprise-scale transformations. This role offers a unique opportunity to work with senior client stakeholders, guiding them on revenue technology modernization and creating impactful roadmaps. Embrace a culture of diversity and inclusion while thriving in a recognized top workplace that values your potential and professional growth.

Benefits

Diversity and inclusion programs

Professional development opportunities

Flexible working environment

Health and wellness initiatives

Qualifications

• 10+ years of experience in B2B sales/marketing technology architecture.
• Proven track record in integrating Salesforce ecosystems.
• Strong leadership and communication skills.

Responsibilities

• Lead evaluation and integration of B2B sales and marketing technology.
• Drive enterprise-scale transformations for clients.
• Develop strong client relationships with senior stakeholders.

Skills

B2B sales technology architecture

CRM (Customer Relationship Management)

Salesforce ecosystem

Data engineering

Leadership

Communication

Education

Bachelor's degree in Computer Science

Master's degree in relevant field

Tools

Salesforce

Adobe

Gong

ZoomInfo

Clari

Job description

Last updated: 2 days ago

ABOUT US

Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future.

Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today's urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

WHO YOU'LL WORK WITH

You will join the Process Excellence Guild within our Enterprise Technology practice, focusing on leading digital transformations for B2B sales, marketing, and pricing technology stacks for our priority clients. With this focus, you will also be part of the B2B Commercial Excellence practice, which spans all the capabilities needed for a B2B company to accelerate and sustain organic growth. You will collaborate with Bain consultants, technology experts, client teams, and system integrators to deliver best-in-class solutions that drive business outcomes and solve complex client challenges in B2B revenue tech and data field.

WHAT YOU'LL DO

Mission

1. Lead the evaluation of existing B2B sales, marketing, and pricing technology and data stacks, as well as the design, prioritization and integration of improvement opportunities across CRM (Customer Relationship Management), CPQ (Configure Price Quote), MAT (Marketing Automation Tools), ABM (Account-Based Marketing), BI (Business Intelligence), and sales enablement platforms.
2. Drive enterprise-scale transformations that optimize end-to-end processes for clients, creating future-forward roadmaps that align with business goals and emerging market trends.
3. Develop and maintain strong senior client relationships, collaborating with CTO and CRO level stakeholders and their teams, guiding them on strategies for revenue technology modernization, transformation, and scalability, as well as identifying and challenging existing processes and rev tech stacks.

Essential functions

1. Architect enterprise-level B2B technology stacks, integrating Salesforce (Sales Cloud, Data Cloud, MuleSoft), and independent vendors like Adobe, Gong, ZoomInfo, Clari data engineering, analytics systems (E.g., data warehouses) and customer data platforms.
2. Collaborate with cross-functional teams (incl. Bain case teams, 3rd party System Integrators, client sales & marketing leadership teams, and client IT / ET teams) to ensure alignment between business needs and technical delivery across evaluation, diagnostics, roadmap creation, architecture (high-level and detailed), and overseeing of implementation.
3. Develop the approach for and lead technical and data discovery diagnostics (incl. client workshops and interviews) to evaluate whether system has the necessary capabilities, and ensure it is performing well.
4. Drive solution design for complex B2B environments across Sales, Marketing, and Pricing.
5. Create a transformation roadmap, identifying opportunities for new technology use cases, and deliver a clear "from / to" plan to modernize client technology assets.
6. Mentor and guide Bain's consulting teams, working to bridge the gap between business strategy and technology execution in digital transformation projects.
7. Serve as a subject matter expert for clients, offering profound knowledge of the rev tech and data landscape and innovations and incorporating an outside-in perspective by applying leading practices.

ABOUT YOU

1. 10+ years of hands-on experience in B2B sales / marketing / pricing technology architecture, with at least 5 years in a leadership role driving enterprise-scale transformations across multiple different client and configurations.
2. Proven track record of implementing and integrating Salesforce ecosystems (Sales Cloud, Data Cloud, MuleSoft) and other leading platforms such as Adobe, Gong, Clari, ZoomInfo, and non-Salesforce CRMs.
3. Successful track record of managing (senior) client relationships (from Chief IT Officers and Chief Revenue / Sales / Commercial Officers to IT project managers) at a tier 1 management, technology consulting (System Integrator) firm.
4. Demonstrated ability to lead technology modernization efforts, including creating tech and data roadmaps, aligning with business objectives, and overseeing successful project delivery.

Knowledge, Skills, and Abilities

1. Expertise in B2B revenue technologies, including CRM, CPQ, ABM, and other sales tech, coupled with a deep understanding of the data that underpins these technologies and with an emphasis on their integration and operationalization at enterprise scale.
2. Expertise in technologies to integrate various B2B revenue technologies, data engineering technologies to move data to analytical systems (e.g., data pipelines, data quality) and analytical storage (e.g. data warehouses, data lakes).
3. Strong proficiency in Salesforce ecosystems and knowledge of adjacent tools (Gong, Clari, ZoomInfo, Adobe, etc.) in a B2B setting.
4. Strong leadership and communication skills, with the ability to guide technical and non-technical teams and collaborate with C-level (esp. CRO / CSO, CTO) executives.
5. Ability to navigate and challenge complex client environments, assess technical inputs, and provide strategic guidance to optimize technology investments and streamline operations.
6. Experience in software engineering, solution architecture, and project leadership, capable of overseeing both technical implementation and business transformation initiatives.
7. Fluency in English (written and spoken).

Education

Required: Bachelor's degree preferably in Computer Science, Software Engineering, Information Technology, Business Informatics, or related field.

Preferred: Master's degree or additional certifications in Sales / Marketing Technology, Revenue Operations, or Enterprise Architecture.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.