Luxury Travel Support Executive

ASMALLWORLD; Johannesburg; Remote; ZAR 300,000 - 450,000; Full time

Job summary

A prominent luxury travel company is seeking a Luxury Travel Support Executive in Johannesburg. The role involves supporting travel designers, managing high-end client communications, and ensuring smooth operational execution of travel itineraries. Candidates should have a minimum of three years in the luxury travel sector, exceptional attention to detail, and strong organizational skills. Enjoy remote work flexibility and competitive compensation while contributing to an elite travel experience.

Benefits

Competitive compensation based on experience

Travel perks and industry-exclusive discounts

Ongoing training and career development opportunities

Qualifications

• Minimum 3 years of experience in luxury travel or hospitality.
• Strong communication skills in English; additional languages are a plus.
• Ability to work independently in a remote setting.

Responsibilities

• Support Travel Designers with booking confirmations and supplier communications.
• Assist with pre- and post-booking requests.
• Monitor ongoing trips and proactively address issues.

Skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Tools

GDS systems

CRM tools

Job description

ASMALLWORLD is a comprehensive online destination for the modern luxury traveller. The company's website and app are a hub offering travel inspiration, intuitive networking, and incredible travel bookings all in one place.

ASMALLWORLD Bespoke Travel is the luxury travel division of the ASMALLWORLD group, dedicated to crafting extraordinary, tailor-made journeys for discerning travelers. We combine deep destination expertise with white-glove service to deliver exceptional travel experiences that are personal, seamless, and unforgettable.

Role Overview

We are looking for a highly detail-oriented and client-focused Luxury Travel Support Executive to join our remote team. In this role, you will provide crucial back-office and client support for our Travel Designers, helping to ensure that every itinerary runs smoothly from planning to return. If you have a passion for high-end travel, excel in operational execution, and thrive in a fast-paced luxury environment, we'd love to hear from you.

This role is employed with a consulting contract and the position is fully remote with occasional travel to HQ in Zurich or partner venues.

Key Responsibilities

• Support Travel Designers by managing booking confirmations, supplier communications, documentation, and itinerary accuracy
• Communicate directly with travel advisors and clients to assist with pre- and post-booking requests, travel changes, and concierge-level service needs
• Liaise with high-end partners including luxury hotels, DMCs, airlines, and ground transport providers
• Monitor ongoing trips and proactively address any issues, changes, or emergencies
• Loading and maintaining Supplier records in the company's internal booking system
• Maintain precise and up-to-date records in CRM and booking systems
• Assist the VP-Travel as and when required
• Uphold the brand's reputation by consistently delivering polished, discreet, and timely service
  
  

Requirements

Profile / Competences / Behaviour

• Minimum 3 years of experience in the luxury travel, hospitality, or concierge service industry
• Familiarity with GDS systems (e.g. Galileo/Travelport, Sabre) and travel CRM tools (e.g. Sugati) is a strong advantage
• Excellent written and verbal communication skills in English; additional languages are a plus
• Impeccable attention to detail and a proactive approach to problem-solving
• Strong organizational skills and ability to multitask effectively in a remote work setting
• Deep appreciation for and knowledge of luxury travel standards and destinations
• Ability to work independently while collaborating with a global team across time zones
  
  

Benefits

Attractive company context

• Dynamic small company where you can move the needle and have an impact
• Entrepreneurial mindset with flat hierarchies and short decision paths
• International and fun group of colleagues
• Remote set up offering flexibility and autonomy
• Competitive compensation based on experience
• Travel perks and industry-exclusive discounts
• A chance to work with one of the world's most exclusive luxury travel brands
• Ongoing training and opportunities for career development within the ASMALLWORLD group
  
  

Please share your resume and a short cover letter explaining why you are passionate about luxury travel and why you'd be a great fit for this role.