Luxury Safari Concierge — Personal Guest Experience Lead

HotelJobs; Ceres; On-site; ZAR 167,000 - 201,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment seeks a Private Concierge for an ultra-luxury safari camp in Ceres, Western Cape. You will be the primary guest contact, delivering seamless, highly personalised service and coordinating activities and experiences to exceed expectations—live-in position in a premier setting.

The role requires luxury-hospitality background, exceptional communication, and a passion for guest satisfaction. Strong organisational skills and ability to stay calm under pressure are essential.

Qualifications

• Previous experience in luxury hospitality.
• Hospitality Manager, Guest Liaison, Duty Manager or similar experience advantageous.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Ability to anticipate guest needs and handle requests professionally.
• Calm and proactive under pressure.
• Passion for personalised service and guest satisfaction.

Responsibilities

• Provide personalised, high-end guest service.
• Coordinate activities, experiences and special requests.
• Anticipate guest needs and exceed expectations.
• Liaise with lodge departments to ensure seamless service.
• Act as the primary point of contact throughout the guest journey.
• Maintain exceptional luxury hospitality standards.

Skills

Luxury hospitality experience

Exceptional communication

Attention to detail

Organisational skills

Calm under pressure

Guest satisfaction focus

Personalised service

Job description

Kendrick Recruitment seeks a Private Concierge for an ultra-luxury safari camp in Ceres, Western Cape. You will be the primary guest contact, delivering seamless, highly personalised service and coordinating activities and experiences to exceed expectations—live-in position in a premier setting.

The role requires luxury-hospitality background, exceptional communication, and a passion for guest satisfaction. Strong organisational skills and ability to stay calm under pressure are essential.