Luxury Lodge Manager: Guest Experience & Operations

HospitalityandOutdoor; Durban; On-site; ZAR 446,000 - 781,000; Full time

Benefits offered by this job

Housing

Meals

Uniform

Provident Fund

Medical Aid

Job summary

Hospitality and Outdoor is seeking an experienced Lodge Manager to join a prestigious Luxury Lodge in the Greater Kruger Reserve. This exciting opportunity is ideal for a passionate hospitality professional with strong leadership ability, operational expertise and a proven background in managing a high-end lodge environment.

The successful Manager will oversee the day-to-day operations of the property, ensuring exceptional guest experiences, efficient departmental performance and the highest

Qualifications

• 3–5 years’ experience as a Supervisor or Manager within a 4/5-star Lodge environment – Essential
• Previous experience working in a 4/5-star Luxury Lodge is essential
• A relevant hospitality qualification will be highly beneficial
• Excellent understanding of all operational functions within a lodge
• Strong Food and Beverage background and operational knowledge
• Sound financial acumen, including budgeting, cost control and operational expenditure
• Proven ability to lead, motivate and manage a hospitality team
• Excellent customer relations and guest service skills

Responsibilities

• Oversee the day-to-day operations of the property
• Ensure exceptional guest experiences and high service standards
• Drive efficient departmental performance and cost control
• Lead, motivate and manage a hospitality team across departments

Skills

Leadership

Operations

Guest relations

Budgeting

Team management

Customer service

Education

Hospitality qualification

Tools

MS Office

MS Word

MS Excel

Job description

Hospitality and Outdoor is seeking an experienced Lodge Manager to join a prestigious Luxury Lodge in the Greater Kruger Reserve. This exciting opportunity is ideal for a passionate hospitality professional with strong leadership ability, operational expertise and a proven background in managing a high-end lodge environment.

The successful Manager will oversee the day-to-day operations of the property, ensuring exceptional guest experiences, efficient departmental performance and the highest