Luxury Guest Experience Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Staff meals provided

Elegant work environment

Job summary

Placements24 is seeking a Guest Relations Officer for a luxury hotel in Bloemfontein. You will be the central point of contact for guests, ensuring an outstanding experience from arrival to departure and handling special requests with grace.

The role emphasizes anticipating guest needs, resolving issues professionally, and creating a warm, welcoming atmosphere that reflects the hotel’s commitment to excellence. This position suits someone who loves service and making guests feel valued.

Qualifications

• Previous experience in a guest-facing role, preferably in the luxury hospitality sector.
• Exceptional communication and interpersonal skills.
• A polished and professional appearance and demeanor.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out processes.
• Address guest inquiries, concerns, and requests promptly and efficiently.
• Build rapport with guests, anticipating their needs and offering personalized services.
• Handle guest complaints with empathy and professionalism, striving for satisfactory resolutions.
• Coordinate with various hotel departments to ensure seamless guest experiences.
• Provide information on hotel services, local attractions, and recommendations.

Skills

Interpersonal skills

Customer service

Professional appearance

Calm under pressure

Tools

Hotel management software

Job description

Placements24 is seeking a Guest Relations Officer for a luxury hotel in Bloemfontein. You will be the central point of contact for guests, ensuring an outstanding experience from arrival to departure and handling special requests with grace.

The role emphasizes anticipating guest needs, resolving issues professionally, and creating a warm, welcoming atmosphere that reflects the hotel’s commitment to excellence. This position suits someone who loves service and making guests feel valued.