Loss Prevention Manager | AC Hotel by Marriott Cape Town Waterfront

Marriott Hotels Resorts; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading hotel chain in Cape Town is seeking an experienced individual to assist with daily security operations. Responsibilities include maintaining safety for guests and staff, managing security policies, and conducting investigations on property loss. Candidates should have a high school diploma and experience in security or related areas. The position is full-time with growth opportunities in a dynamic work environment.

Qualifications

• 2 years experience in security / loss prevention or related area.
• Ability to assist in emergency procedures development.
• Must maintain required certifications for security officers.

Responsibilities

• Manage daily security operations to protect assets and ensure safety.
• Conduct investigations of property loss incidents.
• Communicate safety procedures to staff effectively.

Skills

Food Handling

Hospitality Management

Hotel Experience

Management Experience

Leadership Experience

Profit & Loss

Operations Management

Education

High school diploma or GED

2-year degree in Criminal Justice or related major

Job description

Description

JOB SUMMARY

Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets employees guests and property accident and fire prevention and response. This role focuses on maintaining safe and secure environment for guests employees and hotel assets by managing security policies logs certifications and documents required by law and Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the security / loss prevention or related professional area.

2-year degree from an accredited university in Criminal Justice or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Security Operations

Assists in the development and implementation of emergency procedures.

Recommends follow-up action for security breaches.

Conducts investigation of all losses of property assets and refers to proper management for disposition.

Complies with all Corporate Security safety and security management guidelines and procedures.

Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

Conducts periodic patrols of entire property and parking areas.

Recognizes success across areas of responsibility.

Handles guest problems and complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

Implements action plans to monitor and control risk.

Keeps abreast of local criminal activity as it may impact property.

Maintains required reports and documentation regarding patrols of property and parking areas.

Inspects all security equipment and verify that it is fully functioning.

Provides means for obtaining necessary medical attention on a timely basis.

Participates in hourly employee performance appraisals according to Standard Operating Procedures.

Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Maintains first aid and CPR certifications required for Security officers.

Implements local authority requirement for security and safety.

Security Team Communication

Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety.

Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity :

Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Serves as a role model to demonstrate appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

Exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Meets quality standards and customer expectations on a daily basis.

Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

Assists in minimizing cost of accident claims through aggressive claims management.

Brings issues to the attention of Human Resources as necessary.

Strives to improve service performance.

Administers property policies fairly and consistently.

Additional Responsibilities

Analyzes information and evaluates results to choose the best solution and solve problems.

Develops and maintains a working relationship with local law enforcement authorities.

Informs and / or updates the executives the peers and the subordinates on relevant information in a timely manner.

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Provides guidance in setting health and safety policies and standards.

Coordinates with Event Sales for VIP escort and media control for large events.

Performs other reasonable job duties as assigned by manager.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

LI-Onsite

Required Experience :

Manager

Key Skills

Food Handling,Hospitality Management,Hotel Experience,Hospitality Experience,GM Vehicles,Management Experience,Profit & Loss,Revenue Management,Hotel Management,Operations Management,Budgeting,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1