Loss Adjusting Manager

The Recruitment Council; Gauteng; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading insurer is seeking an experienced Loss Adjusting Manager in Sandton or Cape Town to lead a high-performing team in their claims and risk division. This role is ideal for a strategic leader with expertise in construction or loss adjusting, responsible for operational efficiency, vendor management, and compliance.

Qualifications

• 5+ years managing a team of loss adjusters.
• 5+ years in building assessment or construction roles.
• 5+ years in short-term insurance.

Responsibilities

• Lead and mentor a team of loss adjusters (desktop, field, project).
• Detect and manage fraud risks in collaboration with Group Forensics.
• Resolve escalated client complaints and support Ombudsman matters.

Skills

Claims assessment

Fraud detection

Risk management

Vendor management

Performance management

Strategic planning

Decision-making

Communication

Education

Advanced Diploma or Degree in Construction or related field

Job description

Lead as a Loss Adjusting Manager Sandton or Cape Town A leading insurer is looking for an experienced Loss Adjusting Manager to lead a high-performing team in their claims and risk division.

This is an excellent opportunity for a strategic leader with a strong background in construction or loss adjusting to drive operational excellence, manage vendor relationships, and ensure compliance.

Role Overview The Loss Adjusting Manager will oversee contractor audits, over-mandate claim authorisations, valuations at risk, fraud detection, complaints handling, and contractor rate negotiations.

The role ensures operational efficiency, technical quality, and regulatory compliance.

Key Responsibilities Lead and mentor a team of loss adjusters (desktop, field, project) Support claims, underwriting, and complaints teams with technical input Detect and manage fraud risks in collaboration with Group Forensics Onboard and monitor service providers; manage vendor relations Resolve escalated client complaints and support Ombudsman matters Drive continuous improvement and support transformation initiatives Ensure process efficiency, compliance, and business continuity Minimum Requirements Qualifications : Advanced Diploma or Degree in Construction or related field Relevant building / construction certifications Experience : 5+ years managing a team of loss adjusters 5+ years in building assessment or construction roles 5+ years in short-term insurance Membership in professional bodies (SAIA, PIRB, IOPSA, etc.)

Knowledge & Skills : Claims assessment, fraud detection, and risk management Vendor and performance management Insurance policy interpretation and compliance Strategic planning, budgeting, change management Strong leadership, decision-making, and communication skills