Logistics Specialist (Retail and Wholesale)

The Logistics Specialist (Retail & Wholesale) is responsible for ensuring the timely delivery of retail & wholesale stock to stores and Customers, ensuring order fulfilment and overseeing the outbound logistics process, ensuring efficient last-mile execution from warehouse outbound to carrier handover and final delivery.

Key Accountability

1. DELIVERY IN FULL, ON TIME & IN SPEC (DIFOTIS)
2. Manage the timely and accurate processing of retail & wholesale orders, ensuring they are picked, packed, and delivered as per SLA and flag 3PL non-conformance
3. Manage queries and requests for support from Brand Teams related to deliveries, collaborating with 3PL to resolve issues promptly
4. Work closely with Brand Teams to understand customer expectations and deliver a service that meets or exceeds expectations, including root cause analysis, corrective action and continuous improvement processes
5. CUSTOMER LEAD TIME & ORDER FULFILMENT
6. Monitor the Customer Leadtime, ensuring alignment with agreed service levels
7. Work with internal Teams and 3PL to ensure inventory availability for both retail and wholesale channels
8. Collaborate with warehouse and Transport teams to streamline picking, packing and shipping processes
9. PROCESS OPTIMISATION & REPORTING
10. Develop and maintain KPIs for logistics performance, including OTIF, Leadtime adherence and delivery accuracy
11. Analyse order fulfilment data to identify trends and areas for improvement and delivery performance
12. Work closely with cross-functional teams to align on logistics strategies
13. Provide weekly and monthly reports on supply chain efficiency, RCA findings and corrective action progress
14. CARRIER & DELIVERY MANAGEMENT
15. Monitor and optimise customer lead times, ensuring alignment with agreed service levels
16. Conduct regular performance reviews
17. Implement escalation protocols for delivery failures, missed lead times or damaged shipments
18. Manage exception reporting, analysing trends, and providing actionable insights to improve service delivery
19. Track order flow from placement to delivery, identifying and resolving bottlenecks proactively
20. Ensure real-time visibility of lead times through dashboards and reporting tools
21. Implement contingency plans to mitigate delays and disruptions during peak sales periods
22. Work with 3PL providers and carriers to resolve issues and escalate where necessary
23. Ensure all Wholesale shipments requiring bookings are delivered timeously to Customers and flag any risks
24. Ensuring Reporting visibility for all Wholesale channels in terms of Revenue recognition

1. Supply Chain Management: Knowledge of end-to-end logistics, from procurement to distribution.
2. Inventory Management: Expertise in stock control, stock rotation, and reconciling inventory.
3. Warehouse Management: Efficient handling of warehouse operations and layout optimization.
4. Transportation Management: Skilled in planning, routing, and managing transportation.
5. Data Analysis & Reporting: Analysing logistics data to optimize operations.
6. ERP & Logistics Software: Proficient in ERP, WMS, and logistics software for tracking and reporting.
7. Demand Planning: Forecasting and aligning stock with customer demand.
8. Cost Management: Managing logistics costs and ensuring efficiency.
9. Risk Management: Identifying and mitigating supply chain risks.
10. Compliance & Regulations: Knowledge of legal and regulatory requirements in shipping.
11. Quality Control: Ensuring quality and minimizing damage during logistics operations.
12. CRM: Managing customer relationships to ensure satisfaction.
13. Project Management: Leading logistics-related projects effectively.
14. Sustainability: Implementing eco-friendly practices in logistics operations.
15. Contract Negotiation: Negotiating favourable terms with suppliers and service providers.

1. Communication
2. Response & Resolution Times
3. Team Player
4. Transparency & Visibility
5. Integrity & Accountability

1. You get to work for a rapidly expanding distributor with aspirational brands.
2. Gym & Showers
3. Personal Trainer
4. Yoga
5. Pension Fund
6. Medical aid with Gap cover
7. Staff Allocation (R10 000 Retail Value per annum).
8. Staff discount (50% off for you and your family across all the brands within the group).
9. Healthy Lunch subsidy
10. Company performance incentive scheme
11. Long-service incentives
12. Holistic Employee Wellness programme
13. The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

If you do not receive a response within 3 weeks, please consider your application unsuccessful.