Logistics Coordinator: Planning & Load Optimization

Dsv - Global Transport And Logistics; Gauteng; On-site; ZAR 360,000 - 720,000; Full time

Job summary

DSV - Global Transport And Logistics is seeking a Service Delivery Supervisor in Johannesburg. You will lead daily service delivery activities, coach a team, and manage escalations to ensure reliable support across Managed Services.

Key duties include monitoring performance, producing Power BI reports, and collaborating with partners to optimize operations and customer satisfaction.

Qualifications

• Experience leading service delivery or managed services teams.
• Ability to monitor SLAs and drive performance improvements.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Lead daily service delivery activities and ensure work is allocated and monitored.
• Coach team members and manage escalations to resolution.
• Produce operational reporting and insights using Power BI and Excel.
• Collaborate with internal and external partners to maintain service flow.

Skills

Team leadership

Service delivery

Power BI

Excel

Stakeholder management

Job description

Service Delivery Supervisor

Our client is seeking a Service Delivery Supervisor to join our Johannesburg Centre of Excellence and play a key role in ensuring exceptional service delivery across our Managed Services operation. This is an exciting opportunity for someone who combines strong leadership skills with a passion for operational performance, customer satisfaction, and continuous improvement.

What You'll Be Doing

As a Service Delivery Supervisor, you'll be at the centre of our day‑to‑day service operations, ensuring customers receive reliable, high‑quality support while enabling your team to perform at their best.

Key Responsibilities

• Lead and coordinate daily service delivery activities, ensuring work is effectively assigned, monitored, and completed within agreed service levels.
• Oversee alarm, alert, work entry, and escalation activity across Managed Services functions including:
  • Wetstock
  • Compliance
  • Forecourt
  • Media
  • Application Support
• Provide coaching, guidance, and real‑time feedback to team members through one‑to‑ones, team huddles, and daily interactions.
• Manage and support service escalations, ensuring issues are routed appropriately and driven through to resolution.
• Promote operational excellence by reinforcing standard processes and identifying risks that could impact service delivery.
• Monitor workload, service performance, quality metrics, and trends to proactively address gaps and improve outcomes.
• Collaborate with internal teams and external partners to remove blockers and maintain efficient service flow.
• Support onboarding, training, and ongoing development activities to ensure team readiness and capability.
• Escalate recurring issues and process concerns with clear recommendations for resolution.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, quality, and customer experience.
• Produce operational reporting and performance insights using Power BI and Microsoft Excel.

Experience & Skills

• Supervising or coordinating service delivery, service desk, support, or managed services teams.
• Managing daily operational activities and helping teams achieve service level commitments.
• Monitoring incident, alert, escalation, and work management processes.
• Supporting the triage, routing, and resolution of incidents and customer requests.
• Working with internal stakeholders and external partners to deliver customer‑focused outcomes.
• Supporting customer deployments, implementation activities, and transitions into support operations.
• Tracking service performance measures and identifying operational risks and trends.
• Developing and maintaining process documentation, workflows, and operating procedures.
• Coaching, onboarding, and mentoring team members.
• Driving process consistency and continuous improvement initiatives.
• Using Power BI and Microsoft Excel to analyse data, identify trends, and generate performance insights.

Personal Attributes

• A confident and approachable people leader.
• Highly organised with strong attention to detail.
• Calm under pressure and comfortable managing competing priorities.
• Customer‑focused with excellent communication skills.
• Analytical and data‑driven in your decision‑making.
• Passionate about continuous improvement and operational excellence.

Why Join Us?

This is an opportunity to play a critical leadership role within a growing Managed Services organisation where you'll have the chance to:

• Lead and develop a high‑performing team.
• Influence service quality and customer experience.
• Work with a diverse range of technologies and service areas.
• Drive operational improvements and business performance.
• Build your leadership career within a dynamic and collaborative environment.