Logistic Controller

CMC GLOBAL; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent ecommerce support company in Cape Town is seeking a Contact Centre Agent with at least 3 years of experience in client support within an ecommerce setting. The ideal candidate will possess a strong understanding of logistics processes and be proficient in Microsoft Office. This role offers opportunities for engaging in a multi-channel contact centre environment.

Qualifications

• 3 years experience as a Contact / Help Centre Agent or similar role.

Skills

Ecommerce client support

Microsoft Office proficiency

Education

Grade 12 / Matric

NQF level 4, Post matric qualification

Job description

Qualifications

• Grade 12 / Matric - Essential
• NQF level 4, Post matric qualification - Preferred

Experience

• 3 years experience as a Contact / Help Centre Agent or similar role, with well-developed knowledge of ecommerce client support and experience within a blended, multi-channel contact centre.

Preferred

• Knowledge and understanding of order fulfillment, supply chain and logistics processes to execute relevant role functions within an ecommerce retail operation.

Essential

• Proficient in Microsoft Office with a focus on applicable tools to execute areas of function.
• Essential