Lodge Manager Private Game Reserve

RMV Solutions Recruitment; City of Johannesburg Metropolitan Municipality; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading hospitality recruitment firm is seeking an experienced Lodge Manager for a luxury bush lodge in Johannesburg. This pivotal role involves overseeing daily operations, ensuring exceptional guest experiences, and driving profitability. The ideal candidate has significant experience in managing luxury lodges, strong leadership skills, and a passion for hospitality. The position offers a dynamic environment in the heart of South Africa's natural beauty.

Qualifications

• 5+ years managing a luxury game lodge or similar operation.
• 10+ years in operational management.
• Guest-centric mindset, strategic thinker, and strong leadership skills.

Responsibilities

• Lead and guide department heads and staff.
• Monitor guest feedback and resolve issues.
• Oversee daily lodge operations, coordinating various departments.

Education

Tertiary qualification in Hospitality / Tourism (NQF 6)

Job description

Overview

Job Description Objective: My client seeks an experienced Lodge Manager to lead the operations of a luxury bush lodge. This role is pivotal in delivering exceptional guest experiences, ensuring operational excellence, and driving profitability. The successful candidate will oversee daily operations, maximize revenue, and maintain the highest standards of service, safety, and compliance.

Responsibilities

• Lead and guide department heads and staff, fostering engagement and a positive work environment.
• Conduct regular coaching, performance reviews, and motivate teams to deliver outstanding service.
• Ensure the lodge consistently exceeds guest expectations in line with brand standards.
• Monitor guest feedback, resolve issues promptly, and implement service improvement plans.
• Oversee daily lodge operations, coordinating front desk, housekeeping, F&B, maintenance, and other departments.
• Develop SOPs to enhance efficiency and consistency.
• Control costs to meet budgets while maximizing profitability.
• Drive revenue growth through sales, marketing strategies, yield management, and seasonal promotions.
• Work with finance to manage budgets and forecasts.
• Ensure adherence to health, safety, environmental laws, and standards.
• Conduct staff training on safety protocols.
• Prepare for internal and external audits.
• Contribute to business planning and strategic initiatives alongside the Operations Director.
• Provide regular updates on operational performance and goals.

Qualifications

• Matric / Grade 12, with a tertiary qualification in Hospitality / Tourism (NQF 6).
• 5+ years managing a luxury game lodge or similar operation.
• 10+ years in operational management.
• Guest-centric mindset, strategic thinker, and strong leadership skills.
• Commercial acumen and change management agility.