Lodge Manager

Wild Dreams Hospitality; South Africa; On-site; ZAR 1,069,000 - 1,781,000; Full time

Job summary

A premier lodge management company is seeking a Lodge Manager or management couple to oversee operations at a high-end lodge. Candidates should have at least seven years of experience in lodge management, with strong operational and financial skills. Responsibilities include managing daily tasks, leading a diverse team, and ensuring community relations for sustainable operations. The ideal candidate has a relevant qualification and experience in remote environments.

Qualifications

• Minimum 7 years in an upmarket lodge environment, 5 years in senior management.
• Proficiency in managing lodge operations and maintenance.
• Ability to drive financial performance and manage budgets.

Responsibilities

• Lead daily operations of the lodge ensuring high standards.
• Manage a diverse team and promote a positive work environment.
• Build relationships with local communities and stakeholders.
• Monitor budgets, financial planning and cost control to drive profitability.
• Develop and lead a diverse team and foster a positive work environment.

Skills

Operational expertise in FOH and BOH

Financial management

Strong leadership skills

Technical skills in maintenance

Community relations

Excellent communication skills

Experience in remote environments

Team leadership

Talent development

Community relations

MS Office

Reservation systems

POS systems

Conflict resolution

Problem solving

English proficiency

Education

Relevant tertiary qualification in hospitality or business management

Tools

Microsoft Office

Online reservation systems

POS systems

Job description

We seek a dynamic and experienced Lodge Manager or Lodge Management couple to lead operations at an upmarket lodge in Botswana. The ideal candidate/s will bring a blend of hospitality expertise, operational, maintenance & leadership skills to ensure guest experiences while maintaining the lodge’s high standards.

Core Criteria:

• Citizenship: Botswana citizens or those with residency status are advantageous.
• Experience: Minimum 7 years of experience in an upmarket lodge environment, with at least 5 years in a senior management role.
• Operational Expertise: Demonstrated proficiency in Front of House (FOH) and Back of House (BOH) operations, including strong organizational and multitasking abilities to handle the daily operations of a remote lodge.
• Maintenance Skills: Strong technical knowledge in general maintenance, including plumbing and electrical systems.
• Expertise in solar power systems is essential, as is the ability to manage routine maintenance and repairs effectively.
• Financial Management: Exceptional financial acumen, with proven experience in budget management, financial planning, and cost control.
• Ability to drive profitability by managing revenue, and expenses, and ensuring the overall financial health of the lodge.
• Leadership & Team Management: Strong leadership skills to inspire, manage, and develop a diverse team, including guides and operational staff.
• Experience in talent development and creating a positive work environment is crucial.
• Community Relations: Ability to build and maintain relationships with local communities, suppliers, and stakeholders, ensuring long‑term sustainability and cooperation.
• Technical Competence: Proficiency in Microsoft Office and other computer applications, including online reservation and POS systems.
• Communication Skills: Outstanding command of both written and spoken English.
• Strong interpersonal skills with a focus on problem‑solving and conflict resolution.
• Personal Attributes: Energetic, emotionally stable, and a confident team player with a positive attitude and passion for excellence.
• Remote Experience: Comfortable working in remote, off‑the‑grid environments. Experience managing in similar conditions is highly preferred.

Educational Qualifications

A relevant tertiary qualification in hospitality, business management, or a related field.

References: Must provide contactable references.