Lodge General Manager

Phoenix Recruitment; Makhanda; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A premier luxury lodge recruiter is seeking a Lodge General Manager for a luxury lodge near Grahamstown. Responsibilities include leading the team, ensuring guest satisfaction, maintaining high standards of operations, and managing budgets. Candidates must have a degree in Hotel Management, 5 years of experience, proficiency in management tools, and a valid driver's license. This position requires effective communication, financial acumen, and a passion for service excellence.

Qualifications

• Matric required.
• Minimum of 5 years’ experience in a lodge/hotel management role.
• Professional demeanor with strong communication skills.

Responsibilities

• Lead the operational team ensuring service standards.
• Maintain communication across all management levels.
• Oversee lodge and back-of-house operations.

Skills

Leadership

Communication

Operational Management

Financial Management

Customer Relations

Time Management

Education

Degree/National Diploma in Hotel Management

Tools

OPERA

MS Office

Guest Revu

Trip Advisor

Job description

SUMMARY :

Luxury Lodge close to Grahamstown is currently looking for a Lodge General Manager.

The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets.

POSITION INFO : Duties :

Effectively lead the on-the-ground operational team in alignment with group’s core values and company policies.

Maintain strong communication with the team and across all levels of management to ensure cohesive operations.

Deliver and maintain high standards to ensure each guest has a memorable stay.

Oversee security, health, and safety, adhering to all company procedures and SOPs.

Implement and control budgetary systems in conjunction with the head office management team.

Proactively plan for smooth lodge operations, coordinating with support departments.

Ensure the lodge and back‑of‑house operations maintain constant high standards and run effectively.

Demonstrate the ability to handle challenges and resolve issues promptly in a dynamic environment.

Requirements :

Matric

Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)

Minimum of 5 years’ working experience at a 5

• lodge / hotel

Previous experience in management role essential

Clear understanding of lodge operations

Must be computer literate

Professional and well‑groomed with excellent all round communication skills

Strong admin skills

Strong Operations skills

Excellent attention to detail

Time management skills

Financial skills

Team player with high regard for efficiency and service excellence to guests

Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office

Experienced on platforms such as Guest Revu and Trip Advisor

Must have good communication and reporting skills in English

Must be proficient on OPERA

Must be proficient on all MS Office packages

Ability to implement strategies that enhance the lodges reputation and profitability

Motivate and foster a positive work environment

Exceptional Food and Beverage knowledge

A passion for training staff

Understanding basic Labour law and disciplinary procedures

Valid driver’s license (no endorsements) (ESSENTIAL)

Own reliable vehicle / transport