Lodge Anchor

Bright Search Recruitment (Pty) Ltd; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to assist with daily lodge operations and enhance guest relations. In this dynamic role, you will oversee front-of-house activities, manage check-ins and check-outs, and ensure that lodge standards are consistently upheld. Your strong communication and leadership skills will be essential in training and supervising junior staff while promptly resolving guest feedback. This is a fantastic opportunity to grow in a luxury lodge environment where your contributions will directly impact guest experiences and operational excellence.

Qualifications

• 2-3 years experience in a similar role at a luxury lodge or hotel.
• Strong communication and leadership skills are essential.

Responsibilities

• Assist with daily lodge operations and guest relations.
• Oversee front-of-house activities and manage guest check-ins.

Skills

Communication Skills

Leadership Skills

Guest Relations

Problem Solving

Education

Hospitality Qualification

Tourism Qualification

Tools

PANstrat

Opera

ResRequest

Job description

Job Responsibilities:

• Assisting with daily lodge operations and guest relations
• Overseeing front-of-house activities and coordinating with housekeeping and kitchen teams
• Welcoming and hosting guests, managing check-ins and check-outs
• Handling guest feedback and resolving issues promptly
• Supporting the training and supervision of junior staff
• Ensuring lodge standards are consistently upheld across all touchpoints

Requirements:

• 2-3 years experience in a similar role at a luxury lodge or hotel
• Hospitality or tourism qualification preferred
• Strong communication and leadership skills
• Professional, guest-focused, and detail-oriented
• Familiarity with lodge systems such as PANstrat, Opera, or ResRequest an advantage