Local Liquor Store Manager at PnP

Introduction

Manages department to ensure maximum sales and promotions. Ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.

Duties & Responsibilities

1. Merchandising Management
   Executes plano guide 100%
   Rotates stock as per policy/SOP on sales floor and back up area
   Follows standards set down for promotional space
   Follows promotions communications'
   Ensures back up area standards maintained at all times - all stock represented on floor
   Ensure department follows H&S standards and processes as per SOP.
   Understand customer needs and communicate these to demand planning
2. Systems Management
   Identifies, counts, and records out of stocks & over stocks
   Actions all administrative functions
3. Customer Services Management
   Handles customer complaints and special customer requests
   Advises customers on products
4. People Management & Development
   Evaluates the performance of direct reports against agreed objectives and standards
   Identifies training needs
5. Finance & Administration
   Ensures that all equipment is properly maintained in effective working order
   Ensures that general maintenance standards are met
   Follows up and controls departmental expenses
   Monitors results and investigates deviations to budget.
   Monitors waste, and ensures procedures are adhered to

Experience & Qualification
Matric Grade 12
Minimum of 2 years in a supervisory position
2 years retail experience
Previous experience in the Wine/Liquor department or experience in managing a department

Competencies
Leading Teams
Sales and profitability
Hygiene and Housekeeping
Customer Service
Product Preparations
Merchandising
Administration