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Lobby Host - Grahamstown Peppergrove

KFC

Makhanda

On-site

ZAR 10,000 - 15,000

Full time

Today
Be an early applicant

Job summary

A popular fast-food chain is seeking a Lobby Host in Eastern Cape, Grahamstown. The ideal candidate will enhance the customer experience, manage kiosk orders, and maintain a welcoming atmosphere. A Matric qualification and customer service experience are required. This role emphasizes hospitality and guest interaction, making it essential for the candidate to communicate effectively and manage guest needs promptly.

Qualifications

  • Matric qualification is required.
  • Customer service certificate is beneficial.
  • 6-12 months experience in KFC preferred.

Responsibilities

  • Elevate customer journey in FOH through authentic connections.
  • Manage and assist customers with kiosk orders.
  • Maintain clear communication with service delivery providers.

Skills

Customer service
Excellent guest management
Communication
Multi-tasking
Attention to detail

Education

Matric
Customer service certificate
Hospitality / Hotel / Restaurant experience
Job description
Job title :

Lobby Host - Grahamstown Peppergrove

Job Location :

Eastern Cape, Grahamstown

Deadline :

November 06, 2025

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KEY RESPONSIBILITIES
  • Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints : Welcome, Ordering and Dine In
  • Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
  • Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
  • Manage the flow of customers and any potential bottlenecks.
  • Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
  • Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
  • Adhere to YUM’s culture principles.
Requirements
  • Matric
  • Customer service certificate
  • 6-12 months KFC tenure English proficiency
  • Ability to communicate in a clear, concise, and friendly manner.
  • Committed to hospitality and guest experience.
  • Display excellent guest management skills.
  • Technically astute to manage the kiosk.
  • Maintain a high and positive energy.
  • Professionalism, Ability to multi-taskTeam orientated.High attention to detail
  • Well groomed
  • Ability to stand / walk and stay focused and alert for extended periods of time.
  • Remain tactful when facing confrontational situations.
  • Hospitality / Hotel / Restaurant jobs
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