Loan Originator: Worcester

Sheshisa Finance; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Loan Originator to join their team in Worcester. This role is pivotal as the first point of contact for clients, requiring exceptional customer service and communication skills. The successful candidate will be responsible for engaging with customers, reviewing loan applications, and ensuring compliance with industry regulations. If you are a friendly, approachable individual with a passion for helping others and a knack for financial services, this position offers an exciting opportunity to make a significant impact in the community while achieving personal and branch performance targets.

Qualifications

• Above-average customer service and communication skills required.
• Experience in handling loan applications and customer interactions.

Responsibilities

• Engage with customers to assess and review loan applications.
• Process customer applications and confirm employment details.
• Ensure compliance with regulations and company policies.

Skills

Customer Service

Communication Skills

Effective Listening

Empathy

Job description

Job Title: Loan Originator

Area: Worcester

The Loans Agent/Originator Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain, and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically.

The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to evaluators for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.
11. Perform marketing and promotion activities as communicated by management.
12. Assist in contacting clients with outstanding instalments to assist in collecting outstanding payments.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.

Performance:

1. Attract and sign up new clients for loans at the branch.
2. Achieve and exceed store performance targets and individual KPIs.