Loan Iq Product Support Specialist - 6 Month Contract - Hybrid

Loan IQ Product Support Specialist - 6 month contract - Hybrid

Location: City of Johannesburg, Gauteng, South Africa

We are looking for a Loan IQ Product Support Specialist to join the team on an initial 6 month contract.

Description:

1. Implement, support and enhance the technology stack used for the implementation and ongoing maintenance of structured lending product, specifically the Loan IQ system.
2. Build user knowledge of the technology stack (specifically Loan IQ) through user training and training manuals offered to stakeholders.
3. Provide training during the operationalisation of systems, process or other changes.
4. Support the delivery of Lending Middle Office business unit strategic goals from a technology perspective by owning technology related deliverables and partnering with relevant stakeholders in decision making and execution with clear accountability and mandate.
5. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
6. Identify technology opportunities and efficiencies to improve overall business value.
7. Use existing resources (software, time, people) in innovative ways by reviewing and enhancing business work methods to improve efficiencies.
8. Ensure that the technology stack is used optimally through the use of relevant licenses and implementation of enhancements and upgrades.
9. Identify processes to be optimised and/or automated.
10. Provide input into the 'to be' process design, including advising what is operationally feasible.
11. Prioritise, plan and communicate demand (solutions, enhancements, etc.) as an ongoing process to ensure delivery of the same.
12. Ensure development quality by working with technical & other stakeholders to ensure well defined initiative scope and well written user stories.
13. Build trusting relationships with stakeholders by collaborating with and supporting these stakeholders.
14. Serve as point of contact for system related queries and requests.
15. Maintain system governance satisfactory to internal and external risk stakeholders and meet their monitoring and reporting needs.
16. Identify risks that system, process and other changes pose to business as usual.
17. Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.

Required Experience and Qualifications:

1. At least 5 years' user experience on Loan IQ.
2. At least 2 years' subject matter expert and support experience on Loan IQ and related structured lending products.
3. Awareness of the Software Development Life Cycle (SDLC).

Seniority level: Mid-Senior level

Employment type: Contract

Industries: Financial Services and Banking