Living Annuity Claims Specialist

10X Investments; Wes-Kaap; Hybrid; ZAR 200,000 - 280,000; Full time

Benefits offered by this job

Annual bonus

Free breakfast

Wellness support programme

Fitness rewards app

Day off on your birthday

Job summary

A leading investment firm in South Africa seeks a Living Annuity Claims Specialist to join their D2C Operations team. The candidate will be responsible for managing Living Annuity claims, ensuring regulatory compliance, and collaborating with team members. Ideal candidates should have experience in claims departments within the investment industry, strong administrative skills, and the ability to thrive in a fast-paced environment. This role offers flexible working arrangements as well as various employee benefits.

Qualifications

• Experience working in claims departments within the investment industry, specifically with Living Annuity products.
• Strong administrative skills with excellent attention to detail.
• Ability to operate in a fast-paced environment.

Responsibilities

• Process and manage Living Annuity claims and ongoing servicing.
• Ensure accuracy and regulatory compliance throughout the transfer process.
• Work collaboratively with the broader D2C Operations team.

Job description

Job Title: Living Annuity Claims Specialist

About 10X:

10X is disrupting the South African investment industry to help people get dramatically better value for their long-term savings. Helping people get more money when they need it, is our aim.

10X is providing simple, direct low-fee investment solutions. Using an index-tracking investment strategy, we believe investors will achieve superior performance at a fraction of the cost of actively managed portfolios. We want to grow our business rapidly and aim to have over R100bn under management in 5 years. We’re on a mission to build a customer-centric and tech-enabled company, but we’ve only just started. We need great people to help us achieve our dreams. Sure, it’s a big challenge but what’s the point of spending your life doing easy unimportant things?

If you are a passionate, determined, smart, self-starting, ambitious independent thinker that wants to make a positive difference in people’s long-term financial well-being, then we would love to hear from you.

Important Note: How to apply for this position

To be considered for this role, you must submit both a CV and a video submission answering the questions below.

We suggest using YouTube or Loom for your video submission—ensure the video is publicly accessible.

Video Submission Question:

• Give us an example of a time when you had to take initiative and go beyond what was expected of you.
• How did you approach the situation?
• What did you learn, and how did your actions impact the outcome?

Your email subject line should read "Living Annuity Claims Specialist + "your name/surname."

NB: Only candidates who submit both a CV and a Video Submission will be considered.

Send your CV and video link to [e-mail].

Location: Cape Town (Hybrid)

We are looking for a Living Annuity Claims Specialist to join our D2C Operations team.

This role is suited to someone with hands-on experience in Living Annuity claims within the investment industry. No formal degree is required—practical experience, accuracy, initiative, and a strong work ethic matter most.

You will play a critical role in supporting Living Annuity members by managing complex instructions, payments, and claims with care, precision, and professionalism

Core Responsibilities:

• Process and manage Living Annuity claims and ongoing servicing, including:
  • Section 50 Transfers
• Preparing and managing outgoing annexures to external providers
• Ensuring accuracy and regulatory compliance throughout the transfer process
• Income Reviews
• Updating client income drawdowns (monthly, quarterly, bi-annual, and annual payments)
• Preparing switch instructions manually and via the portal for fund accounting to action
• Living Annuity Maintenance
• Updating client records including banking details, beneficiaries, and personal information
• Living Annuity Member Payment Reconciliation
• Preparing Excel-based schedules for income payments
• Manage and respond to incoming emails via HubSpot, including (but not limited to):
  • New instructions
  • Beneficiary updates
  • Income reviews
  • Death claims
  • Divorce and maintenance claims
• Process Death Claims with a clear understanding of requirements and workflows.
• Process Divorce and Maintenance Claims, ensuring legal and regulatory accuracy.
• Process Living Annuity Commutation Claims (withdrawals under R125,000).
• Ensure all actions are completed in line with internal controls, compliance requirements, and service standards.
• Work collaboratively with the broader D2C Operations team to improve turnaround times and client outcomes.

Key Requirements:

• Experience working in claims departments within the investment industry, specifically with Living Annuity products.
• Section 50 transfers
• Income reviews and drawdowns
• Living annuity maintenance
• Death, divorce, and maintenance claims
• Living annuity commutation claims
• Strong administrative skills with excellent attention to detail.
• Confident working with Excel, digital workflows, and structured reporting.
• Excellent communication and time management skills.
• Comfortable using digital tools and platforms—experience with Slack, HubSpot, or similar systems is advantageous.
• Ability to work independently while remaining a strong collaborator within a team.

Qualifications:

• Matric/Qualification
• +2 years relevant experience
• Ability to operate in a fast-paced environment
• A self-starter – You take initiative, seek solutions, and don’t wait to be told what to do.
• Agile & adaptable – You can switch between different tasks and roles as required.
• Client-centric – You genuinely care about people and know how to guide them through processes with confidence and clarity.
• Resilient & positive – You handle challenges with a problem-solving mindset and don’t get easily discouraged.
• Strong communicator – You can explain complex processes clearly and in an engaging way.
• Detail-oriented & results-driven – You execute tasks accurately and efficiently.
• Tech-savvy – Experience with Slack and HubSpot is an advantage, but if you’re a quick learner, you’ll pick it up fast.

Why it's fun to work here:

• Our values guide everything we do; they are: We Own it, We Challenge, We Grow, and We Care.
• We offer great benefits including an annual bonus, free breakfast, a wellness support programme, a fitness rewards app and a day off on your birthday!
• We have a flexible approach to location. You can choose to work in our cool offices in Bree Street, from home, or a combination of both!

We are on a drive to grow fast and to help people have more money for when they need it most!

Closing date: 23 January 2026

If you do not here from us within 2-weeks after closing date, kindly note that your application was not successful.

NB: Only candidates who submit both a CV and a Video Submission will be considered.

Send your CV and video link to [e-mail].