Listener Operator - Strand

TSU Protection Services; Strand; On-site; ZAR 102,000 - 120,000; Full time

Job summary

A security services firm in South Africa is seeking a Control Centre Operator to monitor alarm systems and ensure the safety of high-profile clients. The ideal candidate has excellent communication skills, a PSIRA grade A qualification, and significant experience in control center operations. This role involves responding to security alerts, managing vehicle movements, and maintaining detailed reports.

Qualifications

• Minimum of 2 years control center experience.
• Minimum of 2 years Listener Operator experience.
• Ability to communicate effectively under pressure.

Responsibilities

• Monitor alarm systems and respond to alerts.
• Track vehicle movements and report suspicious activities.
• Safeguard high-profile clients and their properties.
• Coordinate with security teams for VIPs.
• Maintain surveillance equipment and incident logs.
• Generate detailed reports on incidents.

Skills

Excellent communication

Observational skills

Attention to detail

Quick decision-making

Knowledge of WebEye

Knowledge of DeepAlert

Knowledge of Webfleet

Knowledge of Fleetcam

Education

PSIRA grade A security qualification

Tools

WebEye

DeepAlert

Webfleet

Fleetcam

Job description

Job Purpose:

Our company specializes in keeping our clients’ assets and environment safe through sharp surveillance, real-time alarm monitoring, and rapid response. With a keen eye for detail and a calm approach under pressure, we ensure that nothing goes unnoticed—because when it comes to security, every second and every frame and signal counts.

The Control Centre will be responsible for ensuring the effective monitoring of The listener Program, promptly identifying and responding to security incidents, and maintaining a secure environment. The controller should possess excellent attention to detail, strong observational skills, vigilant individual and the ability to make quick and informed decisions. Additionally, experience with WebEye, DeepAlert, Webfleet, and Fleetcam, would be beneficial for this role.

This role offers an exciting opportunity to contribute to the safety and security of our organization, with a specific focus on high-profile clients and their assets, utilizing cutting-edge monitoring technologies. If you are a dedicated and detail-oriented individual with a passion for security, we invite you to apply for this position.

Key Responsibilities:

1. Alarm Systems and Emergency Response:
• Monitor alarm systems and respond swiftly to triggered alarms.
• Contact emergency medical services (EMS) or relevant emergency providers as needed.
• Coordinate with security personnel and emergency responders during alarm activations.
2. Vehicle Movement Monitoring:
• Monitor and track the movements of vehicles within designated areas using systems such as Webfleet and Fleetcam.
• Report any unauthorized or suspicious vehicle activities promptly.
3. High-Profile Client Protection:
• Provide specialized monitoring and protection for high-profile residents.
• Safeguard the residences, businesses, and vehicles of high-profile clients.
• Coordinate with security teams to implement tailored security measures for VIPs.
4. Incident Response:
• Respond promptly to security alerts and incidents by reacting the situation and taking appropriate action.
• Coordinate with security personnel and emergency responders to address potential threats or breaches.
• Maintain detailed incident logs and provide accurate and timely reports to the appropriate authorities.
5. System Maintenance:
• Conduct regular checks on surveillance equipment, alarm systems, and vehicle monitoring systems to ensure proper functionality.
• Report any malfunctions, faults, or irregularities to the designated technical support team and control room manager.
6. Documentation:
• Maintain accurate records of surveillance activities, incidents, and responses.
• Generate detailed reports for management, summarizing daily activities and incidents.

Requirements:

• Candidate must reside either in the Somerset-West or Strand area or be willing to move to one of the above mentioned areas.
• Candidate must be able to reliably commute to and back from work.

On the job requirements:

• Candidate must possess excellent communication abilities. The candidate must be able to effectively communicate with security personnel, law enforcement and other relevant parties during stressful and intense situations. The candidate must be able to remain clear-headed during heated moments and must be able to make split second decisions.
• The Candidate must be able to ensure compliance with the relevant laws, regulations and company policies related to surveillance activities. It is the candidates responsibility to remain updated regarding industry trends and advancements in surveillance technology.

Qualifications and Experience

• Candidate must have a minimum of PSIRA grade A security qualification
• 2 years of control center experience and 2 years of Listener Operator experience is needed for this role.
• 102k - 120k per year