Linguistics Graduate Mandarin Language

DigiCert; Cape Town; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a Linguistics Graduate fluent in Mandarin to join their dynamic team. In this role, you will engage with customers and internal teams, executing validation processes and analyzing data to ensure compliance. This position offers a unique opportunity to contribute to a global security authority, where your skills in communication and detail orientation will be valued. You'll be part of a forward-thinking organization that prioritizes digital trust in various sectors, from e-commerce to healthcare. If you're motivated and eager to learn, this is the perfect chance to grow your career in a supportive environment.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• Fluent in Mandarin with a tertiary qualification in Language Studies.
• 1+ years in customer service or a similar role is advantageous.

Responsibilities

• Review application forms, validate, and submit to technical department.
• Engage with customers via phone, live chat, video calls, and email.
• Analyze validation test-data to ensure compliance with criteria.

Skills

Fluent in Mandarin

Customer service experience

Detail-orientation

Excellent communication skills

Ability to work independently

Education

Tertiary qualification in Language Studies

Tools

Microsoft Office

Other software applications

Job description

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Linguistics Graduate (Mandarin Language) to join our team. As a Linguistics Graduate, you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Fluent in Mandarin and with a tertiary qualification in Language Studies (essential)
• 1+ year's experience in a customer service or similar role (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical