Lifestyle Manager - Travel - Arabic speaking - SA

Ten Lifestyle Group; Gqeberha; On-site; ZAR 30,000 - 45,000; Full time

Job summary

Join a renowned travel management company as a Lifestyle Manager, focusing on luxury travel and member satisfaction. Leverage your travel expertise and language skills in English and Arabic, while enjoying flexible working conditions and diverse responsibilities, including crafting tailor-made travel experiences for high-net-worth clients.

Benefits

Competitive salary

Performance bonuses

Paid time off

Flexible work arrangements

Global travel opportunities

Qualifications

• Fluent in English and native Arabic.
• Several years of experience in the travel industry.
• Strong communication skills.

Responsibilities

• Design personalized trips and make reservations.
• Advise premium cardholders in English and Arabic.
• Conduct research and compile proposals.

Skills

Customer Service

Travel Research

Commercial Judgment

Cultural Awareness

Education

Completed tertiary qualification in tourism

Tools

GDS (Amadeus preferred)

Job description

Join Our Team as a Lifestyle Manager - Travel - Arabic speaking

Calling travel experts seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This role offers hybrid or fully remote work depending on your location, providing the work-life balance everyone desires!

Ten is looking for a passionate, motivated, and resourceful individual to join our Travel team. As a Luxury Travel Consultant, you will fulfill leisure travel requests for our members, including luxury journeys for high-net-worth clients, complex flight-inclusive itineraries across the MENA region, Europe, US, Asia, and worldwide. We aim to hire top talent who are passionate, entrepreneurial, and eager to work in a diverse, global organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, proficiency with travel research and booking technology, and passion for travel will ensure superb member satisfaction, high supplier revenue, and repeat business for Ten.

Overview of responsibilities:

• Advise premium cardholders via phone, chat, and email in English and Arabic
• Design personalized trips (flights, hotels, villas, rental cars, railways, round trips, packages, cruises, private jets, yachts, transfers, VIP services) considering all customer needs
• Prepare tailor-made offers and travel documents, develop travel programs, and handle visa and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Cross-sell lifestyle services, promotions, and exclusive events
• Conduct research and compile proposals
• Maintain up-to-date member records
• Represent TEN, promote our concierge services, and build rapport with members

Requirements:

• Reside and have the legal right to work in South Africa
• Fluent in English and native Arabic; excellent communication skills; willing to undertake language testing
• Completed tertiary qualification or equivalent in tourism preferred
• Several years of experience in the travel industry, tour operator, or travel agency
• GDS knowledge (preferably Amadeus) and destination expertise
• Passion for travel, luxury lifestyle, gastronomy, events, and culture
• Service-oriented, flexible, able to work under pressure
• Positive attitude aligned with Ten Group values
• Strong communication skills
• Available full-time (40 hours/week)
• Flexible working hours between 6:00-21:00 GMT, Monday to Sunday

Hybrid/Home Office Guidelines:

• If within commuting distance, hybrid work with up to 60% remote; otherwise, fully remote possible
• Secure home office setup, noise-free environment, reliable internet

Our culture values recognition and development, supporting employees to incorporate their interests into their careers. We offer a competitive salary, performance bonuses, flexible work arrangements, paid time off, sabbaticals, loyalty rewards, pension scheme, global travel opportunities, employee discounts, and career growth within a dynamic, inclusive team.

About Us:

Ten Group is a global luxury concierge service dedicated to serving high-net-worth clients with their leisure travel needs. We leverage proprietary technology and expert lifestyle managers to deliver exceptional service. As a Certified B Corp, we are committed to positive societal and environmental impact.