Lifestyle Manager - Tickets (Seasonal Fixed Term Contract)

Ten Group; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A global lifestyle management leader is seeking a Temp Lifestyle Manager in Cape Town. The role involves providing exceptional support to clients during live events, managing ticket bookings, and conducting event research. Ideal candidates will have strong English proficiency and experience in hospitality or event management. This fixed-term position offers competitive compensation and requires a hybrid work presence.

Benefits

Competitive compensation

Hybrid work arrangements

Exposure to world-class concierge service

Qualifications

• Exceptional English language with at least C1-C2 proficiency.
• Strong customer service orientation with exceptional verbal and written communication skills.
• Experience in booking tickets for live events or working within the hospitality/tourism sectors.

Responsibilities

• Serve as the primary point of contact for clients, ensuring exceptional customer service and support.
• Manage ticket bookings, ensuring accuracy in invoicing and confirming details with members.
• Conduct thorough research on events to provide informed recommendations.

Job description

Position:Lifestyle Manager

Location:Cape Town, South Africa

Team:UK Live Entertainment - Tickets

Contract Type:Fixed Term (01 September 2025 - 12 December 2025)

Are you passionate about live entertainment and looking for an exciting opportunity to make a difference during the festive season? Join our dynamic UK Live Entertainment Team as a Temp Lifestyle Manager! This is a fantastic chance to be at the forefront of our operations, providing first point of contact support during our busiest time of the year.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring exceptional customer service and support.
• Respond to member requests promptly and efficiently, understanding their specific needs for tickets to live events.
• Source tickets through various channels and maintain strong relationships with suppliers to offer the best options to members.
• Manage ticket bookings, ensuring accuracy in invoicing and confirming all details with members.
• Conduct thorough research on events to provide informed recommendations and customized experiences for members.
• Develop a deep understanding of our members’ preferences to create tailored experiences that exceed their expectations.
• Maintain meticulous records of all ticket requests and communications in the company's systems.
• Gather feedback from members post-event to continuously improve service and satisfaction.
• Collaborate with team members to ensure seamless virtual event operations.
• Promote additional services and opportunities available to members.

Essential:

• Have the necessary work authorization to live and work in South Africa.
• Candidate is based in Cape Town and agrees to a Hybrid contract with at least 60% in office presence
• Exceptional English language with at least C1-C2 proficiency
• Strong customer service orientation with exceptional verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experience in booking tickets for live events or working within the hospitality/tourism sectors.
• Previous experience in customer service or event management is a plus.
• Proven ability to work independently as well as part of a team.

Desirable:

• Familiarity with the UK Live Entertainment Scene.
• Familiarity with ticketing systems and processes.
• Experience negotiating with suppliers and handling customer inquiries efficiently.
• A passion for live entertainment and knowledge of upcoming events.

Working hours:

Fixed-term contract with a 40-hour work week, Monday to Friday, 09:00 - 18:00 GMT (10:00 - 19:00 SA local time). The contract duration will be for the seasonal period defined by business needs.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

What we are Offer:

• Exposure to world-class virtual concierge service.
• Opportunity to work for a global lifestyle management leader.
• Full induction programme of 4 weeks.
• A unique opportunity to be part of a vibrant and creative team.
• Hands-on experience in the live entertainment industry.
• Competitive compensation for the duration of the contract.
• A chance to contribute to memorable events and create lasting impressions.

• Hybrid Work Arrangements
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short videoDiscover The Exciting World Of Ten Lifestyle Group

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”