Lifestyle Manager - Arabic Speaking - SA

Ten Lifestyle Group; Durban; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading global travel and lifestyle concierge company is seeking an Arabic-speaking Lifestyle Manager in Durban. This role involves managing complex requests in luxury lifestyle management, focusing on travel, retail, and entertainment. Candidates should possess excellent communication skills and local knowledge of the Middle East. The position offers a hybrid work arrangement and various employee benefits.

Benefits

Competitive salary plus performance bonuses

Flexible work arrangements

Paid time off

Career development opportunities

Travel and entertainment discounts

Qualifications

• Fluency in English and Arabic is mandatory.
• Experience in the travel sector is advantageous.
• Understanding of luxury lifestyle is essential.

Responsibilities

• Manage requests and offer excellent restaurant options.
• Promote the wider business to members.
• Maintain high standards of service throughout the member journey.

Skills

Fluency in English

Fluency in Arabic

Strong online research skills

Exceptional verbal skills

Attention to detail

Problem-solving skills

Education

Experience in leisure, hospitality, customer service

Knowledge of Middle Eastern culture

Job description

We are looking for a professional, motivated, and committed Arabic-speaking Lifestyle Manager in the area of Luxury Lifestyle Management.

You will use your knowledge, contacts, and expertise to handle interesting and often complex requests. Based in South Africa, you will primarily deal with areas such as Travel, Retail, and Entertainment, including restaurants and ticketing knowledge in the Middle East market. Your role is to help our members maximize their experiences while enhancing knowledge within your team and across the company. You will utilize your research and communication skills to provide personalized solutions to our members' requests within specified timeframes.

Key Responsibilities

1. Manage requests according to deadlines, offering excellent restaurant options, and fully engaging with members to maximize booking conversions.
2. Promote the wider Ten business to members and suggest or take briefs for other teams (e.g., tickets, travel, motor, home improvement).
3. Maintain your homepage, ensuring tasks are completed on time and priorities are clear in your absence.
4. Assist Team Leaders and Customer Satisfaction teams in resolving customer care issues related to your completed jobs, leveraging personal contacts with key restaurant staff where possible.
5. Confidently negotiate benefits with suppliers (restaurants, transfers) to secure bookings when members cannot do so themselves.
6. Gather and relay member feedback to ensure satisfaction and encourage repeat use of the service.
7. Maintain high standards of service and communication throughout the member request journey.
8. Keep administrative and research data up-to-date in the in-house knowledge system with 100% accuracy to ensure clarity and minimize errors.
9. Ensure requests that could generate commissions are capitalized on and invoiced accurately.
10. Provide members with confidence that if their first option cannot be secured, the LM offers the next best alternative.

Requirements

Education/Experience:

• Fluency in English and Arabic is mandatory; excellent written and oral communication skills are essential. Fluency in additional languages, especially French, is a plus but not required. Be prepared to undertake language testing.
• Local knowledge of news, events, culture in the Middle East (primarily Dubai, Abu Dhabi, Doha) and key Asian markets is highly preferred. Experience in the travel sector, such as booking flights and hotels, is advantageous.
• Experience in leisure, hospitality, customer service, concierge, or call center environments.
• Understanding of the luxury lifestyle and affluent customer base.
• Exceptional verbal and interpersonal skills, maintaining professionalism and calmness.
• High attention to detail, reactive problem-solving skills, and ability to work under pressure with tight deadlines.
• Strong online research skills, a positive 'Can-Do' attitude, and passion for customer service and local tips.
• Strong work ethics and full-time availability.
• Only Arabic-speaking candidates currently based in South Africa will be considered.

Shift Patterns

Rotational shifts, 5 days a week (e.g., Tuesday-Saturday or Sunday-Thursday), 9 hours including a 1-hour lunch break. Hours to be discussed during the interview.

Hybrid/Home Office Guidelines

• Hybrid working arrangement up to 60% home office if living within commuting distance of the office.
• A secure home office environment free from distractions.
• Minimum internet speed requirements must be met.

Benefits

We value our employees with recognition and rewards, including regular appraisals, annual awards, career development opportunities, competitive salary plus performance bonuses, flexible work arrangements, paid time off, sabbaticals, loyalty rewards, travel and entertainment discounts, and more. Join our diverse, global team and grow your career with us.

Who We Are

Ten Lifestyle Group, founded in 1998, is a global travel and lifestyle concierge company serving premium clients worldwide. We partner with leading financial and luxury brands, providing bespoke travel, entertainment, and retail experiences to millions of members across over fifty clients, including HSBC, Bank of America, and others. Our operations leverage proprietary technology, extensive supplier relationships, and 25 years of expertise from 22 global offices. Our strategy focuses on delivering exceptional member experiences, investing in technology, expanding contracts, and entering new markets.

Commitment to Diversity

We celebrate diversity and are committed to an inclusive work environment, making hiring, promotion, and other decisions based on merit and performance. Please note we are currently working with a preferred list of recruitment agencies only and are not accepting new agency applications.