Lifestyle Clinical Consultant

Kaelo; Johannesburg, City of Johannesburg Metropolitan Municipality; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a Clinical Consultant to deliver exceptional telephonic counselling services and support. In this role, you will manage clinical support, create tailored treatment plans, and provide holistic support through effective communication. With a focus on quality management and continuous improvement, you will ensure clients receive the best possible care. This position offers the chance to make a significant impact on individuals' lives while working within a supportive and dynamic environment. If you are passionate about helping others and have the relevant experience, this opportunity is perfect for you.

Qualifications

• 5+ years of counselling experience and Employee Assistance Programmes experience required.
• Proficient in computer applications and customer service principles.

Responsibilities

• Provide telephonic counselling and manage client cases effectively.
• Log case notes and ensure quality measures are met.

Skills

Counselling

Coaching

Telephonic counselling

Data entry

Customer service principles

Education

Qualified social worker

Registered counsellor

Psychologist

Tools

Relevant computer applications

Call centre telephony

Job description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

Provide Counselling Services

• Provide counselling, coaching and guidance related to the unique challenges faced by the client
• Schedule follow up counselling appointments with the client in order to provide continued counselling and support
• Manage longer term telephonic counselling cases referred by the inbound EAP team

Provide Group Interventions

• Have the ability to refer the client to other support structures with the aim of holistic support

Administration Management

• Log case notes on all interactions with clients on the applicable systems
• Accurate and proficient administration

Quality Management and Improvement

• Ensure all quality measures and feedback are adhered to
• Telephonic quality measures are met and continuously improve interactions and processes

Qualifications

Work Experience

REQUIRED

• Minimum of 5 years Employee Assistance Programmes experience
• Minimum 5 years counselling experience

PREFERRED

• Telephonic counselling experience

Qualifications

REQUIRED

• Qualified social worker, psychologist or registered counsellor
• Registered with the relevant professional body

PREFERRED

• Some experience in a call centre or customer service environment

Technical Skills or Knowledge

REQUIRED

• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Good data entry and typing skills
• Knowledge of administration skills and processes